Cell C. Is it a fallen star????

Just some info on my experience. I have been with these guys since the beginning. I was able to choose my choose my two numbers off a printed list. I’ve renewed my contract every two years and upgraded as well. In the 1st years I used to get caps and shirts and real good service and even once I got a special upgrade as I had 6 or7 contracts with them. This year the issues with Cell amounted to my contract cancelation and I requested to go on pre-paid as I have had enough of spiralling costs, bad service, pathetic audio from the call centre, and agents who have no ability, or no mandate to actually sort out your issue. So, on my second attempt at cancellation, I received a reference number. This was September 24 for cancellation in October 24. On the 24th of October 24 my account was placed on pre-paid. And my contract was terminated. However, I still had to pay a full months payment on 31 October/01 November. But all my accumulated minutes, data and my cash value were reset to ZERO on 24 October leaving me no option but to top up as a prepaid customer. I am obviously NOT staying with Cell, even on prepaid and I am in the process of porting both my numbers to another supplier. CellC, please clean up your act, as a short look at your reviews indicate some issues that need resolving.