Cell C is insisting on bad service

After no assistance or response to multiple calls and emails and only after complaining through Hellopeter , suddenly Theodorah Molotsi from Cell C Customer Care called , thank you Hellopeter. We established Cell C did not process my debit order (no reason?), I was told to transfer money which I did immediately and to reinstate my debit order on my account. I tried my account without success and asked Theodorah for assistance who failed to respond to my emais. I went to Cell C shop at Sandton City and three persons there could not help. Appears like Cell C is working extremely hard to get rid of subscribers. Help!