Cell C is *****ing my money and implies I'm a ****!

On 24 March 2023, 9h00, I went to the Cell C shop in The Grove, Pretoria, to cancel the data SIM card on my account. The lady explained I could only do this over the phone and offered me the use of her phone as I don't carry my Cell C phone. The lady on the other side of the line was very helpful as well and after taking all my details explained that I need to give 30 days' notice for the cancellation to come into effect. I confirmed that I wanted the data SIM canceled, she confirmed she had loaded the cancellation on the system, there will be one more debit order payment on 1 April 2023 and from 25 April 2023 the card won't work anymore.

On 30 May 2023 I called Cell C because the debit order went off again on 1 May 2023. When I eventually got through to the cancellations department the person on the other side said that there is no record on my account information about the data SIM having been cancelled. She couldn't answer any of my questions except to eventually suggest that I open a case and Cell C will look into my complaint. She took my details, gave me the case number and said someone will call me after 48 hours. Again she couldn't explain why it would take two days for someone to help me get a refund and actually cancel the data contract in the process. Of course, 48 hours came and gone with crickets from Cell C. I called them again on 2 June 2023. Again I got someone that couldn't give me any answers except that there are no notes on the system for my case reference number, most probably someone hasn't been assigned yet, and no, she doesn't know when someone would be assigned or when they will call me. I asked what the procedure was, how were they going to investigate and get me my money back since I did absolutely, exactly, everything I was asked to answer and do when I spoke to Cell C on 24 March 2023. She couldn't answer me and didn't know if she could refer me to someone that would know more.

This is beyond pathetic and infuriating service.

It's now 6 June, the second debit order has gone off, and I have yet to hear from anyone. Cell C now owes me two months' installments and confirmation that the contract has been cancelled and I won't be charged again, but clearly they couldn't be bothered to get to the truth, apologise for their mistake (how does it happen that a representative confirms several times over the phone that everything is in order and the contract has been cancelled and then two months later there is nothing showing on the system?!), and give me my money back!

...and why is it necessary for me to turn to a complaint website like hellopeter in the hope of getting some reaction from Cell C?!