Cell C is ***********

I bought a laptop on credit mid February this year for study purposes, first payment (debit order) ran in March on the 31st. Our arrangement was that a debit order should run on the 25th of each month and that wasn't honored. In April I wasn't debited and in May the debit order went through on the 15th, I reversed it and it went through on the 25th. In June I made arrangements to do a direct payment and I was SMS'd a reference number to use when making a payment either on Woollies stores,Checkers otherwise I had to use the bank,I opted for Woollies since it was convenient for me. I made 2 payments in July to cover for the April that was't debit and 1 payment in August, September 3 was my online Exam and I did not have DATA since. I phoned to inquire and I was told that I am in areas for the past 3 months,I submitted all proof that was required to prove that I am in no areas but still I got no help. Today is 21/10/2020 and I am still fighting the same case though I have changed my method of payment and used the bank instead. One of their consultants told me that my case isn't the only one being investigated and the store manager told me they can't get hold of the BIG BOSS from accounts I assume because he is working from home. I am very frustrated at this level of incompetency from such a big and "trusted' brand. I wish to know if this is the way Cell C is treating all their customers or it is just ZANDILE they are ill-treating, we are all busy at our work places but a customers complaint always takes priority even if their name is ZANDILE