Cell C is ***********

I have 3 contracts with Cell C. I did an early upgrade one of my contracts in December 2016, with which I received the incorrect phone on the correct plan that I chose. After some fighting with Cell C I eventually got the correct phone from the store in Blue Route Tokai. Unbeknown to me the contract was upgraded on the wrong plan. Eventually at the end of May 2017, when my original contract ended and my upgraded plan was supposed to take effect, I realised that it was on the wrong plan (I originally asked for the Pinnacle 150 Top-Up plan, but was given the Smartchat 1gig, 500mb daytime & 500mb night time), I DO NOT need this extra data package only as I have UNCAPPED Wi-Fi at my home. Since I picked up this error, I have been in contact with Cell C to change the plan to the one I originally requested since beginning June, and till today NO CHANGE. I am told every time that I do not score enough to do this change. I went to Blue Route Tokai store again on Tuesday 10th October 2017, but still the same story and that I can have it changed at the end of this month and that there will be a charge for the migration. Now my question is, WHY DO I HAVE TO WAIT 4 MONTHS FOR THE *********** STAFF OF CELL C TO SORT MY PLAN AND WHY DO I HAVE TO PAY FOR THE STUPIDITY OF CELL C STAFF.