Cell C is incapable of resolving issues.

I'm just not getting any joy with Cell C. I had 3 contracts with Cell C. I requested one to be moved to prepaid when the contract ended on 7 Feb. I was told there would still be a full debit order at end Feb because we would still receive the full monthly allocation of benefits, but that these would roll over for 30 days from the end of the contract date. I requested the second contract to be terminated in full on 18 Feb when that contract came to an end. On 18 Feb both these SIM cards were deactivated. I had to go to a store, do an affidavit and get a new SIM card and do a SIM swap to retrieve the number that was meant to be on prepaid. Once reactivated there was no data on it. I have raised the issue continuously since the 21st Feb (Tshego at Cell C Clearwater Mall did not log the issue on the 18th when I was there). All that has happened since then on this issue is that I keep getting calls which last 20 minutes plus each time, and I get asked all the details again, and then get told someone will get back to me. I feel that Cell C should at least have restored the 1 GB data I sent to my son which was valid until 26 April. Then on 24 Feb I bought data for my son on the Cell C app. The first transaction seemed to fail so I did it again. Two amounts of R99 were processed through my bank account on 28 Feb, but by 3 March the data had still not been sent. Since it had been a week and was clearly not going to arrive we ported his number to Vodacom. I have since requested a refund of the R198, sent via email and with the proof of the transactions attached. They keep phoning me to tell me, after 30 minutes of conversation, that they are calling to acknowledge my query and someone will get back to me. When I call the Customer Care call centre I get sent from one agent to another because they can't decide if this is a prepaid or contract issue, or because I am no longer on their network. None of that is relevant - I paid for data through the app and it never arrived. Refund me! My son's SIM card was deactivated when it was supposed to stay on prepaid. Data was lost as a result. There is just no willingness to fix their mistakes. After being a Cell C customer for 6 years and having endless issues for the past 2 years, I just don't know what to think anymore.