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Quinton R
1 reviews | Active since Mar 2019
07 Mar 2019, 18:03
Cell C is horrible at solving customer issues
Cell C legal department is the biggest pain I have ever experienced
Waited 2 hours 14min for someone to answer
After they answered they asked for my ID number then told me to hold again
After another hour and 48 min I gave up
They are horrible at customer issue resolution
Cell C if you beg to differ let your legal department phone me
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
08 Mar 2019, 07:32Good morning Quinton
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A team member will assist.
Do expect communication.
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A team member will assist.
Do expect communication.
Regards
Cell C | PN
Cell C's reply08 Mar 2019, 07:32
Official
Good morning Quinton
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A team member will assist.
Do expect communication.
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A team member will assist.
Do expect communication.
Regards
Cell C | PN
Cell C's replyOfficial
08 Mar 2019, 14:52Moses has been in contact with you to assist with this matter. As per communication, he will assist further as soon as he receives the paid up letter you received from the collections department.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply08 Mar 2019, 14:52
Official
Moses has been in contact with you to assist with this matter. As per communication, he will assist further as soon as he receives the paid up letter you received from the collections department.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's replyOfficial
08 Mar 2019, 14:54He has received the letter and has forwarded the matter for a resolution.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply08 Mar 2019, 14:54
Official
He has received the letter and has forwarded the matter for a resolution.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's replyOfficial
11 Mar 2019, 15:01Kindly refer to the email Moses sent as he could not reach you on your number.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply11 Mar 2019, 15:01
Official
Kindly refer to the email Moses sent as he could not reach you on your number.
Regards
Cell C | PN
Regards
Cell C | PN