Cell C is hopeless

<p>I reluctantly renewed my cell c contract in August 2016 for the 6th time and took c surance for it. The phone was recently damaged and tried to claim from the insurance and they told me I don't hv insurance. The insurance told me to get a subscriber contract from cell c. I went to cell c head office and the Westgate branch and both confirmed that I hv insurance for the phone. I went back to the Insurance and they send me back to cell c. Cell c sent me back to csurance. Nobody knows anything at cell c including the insurance and they point fingers at each other. Both of them say they can't help me . But why did they asked me to take insurance if there was no intention to honor the claim. I have spent over 200 minutes on the phone trying to resolve the matter but they are hopelessly ***********. Done now with cell c!!</p>