Cell C is going down the drain.

I lost my phone through *******, and claimed for it on the 10th, received it on the 25th. I called 140, spoke to Sibusiso who gave me this REF ***, as i wanted to do Sim Swap, mind-due I stayed without a phone for 2 weeks. I was advised that, if I am lucky, I might be called, by the sim swap department, as they do not work on weekends, they only call if they doing overtime. RIIIIIILLLY CELL C? How many clients do you inconvenience with this decision? I am still waiting, and i am thinking of cancelling this Contract with CELL C as it is not working in my favour??