JM
John M

1 reviews | Active since Feb 2017

15 Mar 2017, 13:46

Cell C is **********

<p>11/09/2015, I signed a contract with cell c for a 1GB data. Which state that, I will be paying R229,00 for 24 month. On 27/02/2017,cell c took it upon themselves to debit me R317,49 and I never went over the limit of 1GB. So I went to cell c shop, which they told me that they dont know why this happend and they told me that they are going to cancel any over limit that might be there. I also called cell c customer care line and the consultant said to me, cell c have increased their prices to all their customers. Which I belive it was a lie. Today (27/03/2017), I learned that my next debit will be R515,67. Somebody please help, cell c is robbing me of my money</p>

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Replies (1)
Cell C
Cell C's reply15 Mar 2017, 14:48
Official

The price increase came into effect on the 01 February 2017 and communication (smses) were sent on the 22 and 23 December 2016. This is in line with our terms and conditions as per the subscriber agreement. Cell C has the option of varying any of its charges from time to time by means of publishing an amended Tariff Plan and by informing you in writing

Your next bill looks a bit high than the bill you had in February. We will investigate and provide a detailed explanation of these charges.

Regards

Cell C | PN

Best regards,