Cell C is *****.

Hi there. My Name is Thato Nathaniel Maduna and i had a 24month contract with Cell C amd the contract was supposed to come to an end on the 26 October 2020 and i recieved a message stating the following: Your Cell C Pinnacle 1GB TopUp contract on *** ends on 26/10/2020. To upgrade, visit a Cell C store, call 084 143 or go to www.cellc.co.za If you don't upgrade or cancel your contract, it will automatically continue on a month-to-month basis; any discounts & promotional value will no longer be applicable. Visit www.cellc.co.za for T&C's. Cell C. I called Cell C 3days after i have recieved the message and told the consultant that i wish my contract to end and not continue to month to month basis, and the ladg said she noted that on the system but nothing happened and now they keep billing me and now i owe the amount more than R2000 and everytime i call them, the consultants are so rude and they tell me i cannot cancel the contract until the bill is settled. How do i escalate this matter to relevant consumer protect agencies?. How ever i also called twice in December and i was given a reference number and i was told ot will take 3 working days for them to phone me back and they never did.