Cell C is ****

I'm deeply disappointed by the lack of response and resolution from @CellC regarding discrepancies in my contract charges. Despite reaching out multiple times and outlining my concerns, I've received no acknowledgment or action from their team.

In October 2022, I extended my contract with Cell C on a Pinnacle 3000 plan, expecting to pay approximately R1800 monthly. However, since January 2023, I've been consistently charged significantly more, with no explanation provided.

When I contacted their call center on February 12th, I was shocked to learn about unauthorized charges and services added to my account, including a service I never consented to and data packages I never requested.

Despite promises from their agents to investigate and revert, I've been met with silence. As a form of protest to prompt action from Cell C, I refrained from making my monthly payment, resulting in the suspension of my services. This was not a decision made lightly, but rather a desperate attempt to prioritize resolution of these issues.

However, the suspension of my services has severely impacted both my personal and professional life. As a business owner, this disruption has severely affected my ability to serve my clients effectively.

I urge @CellC to take immediate action to resolve this matter and provide the transparency and accountability I deserve as a valued customer. Additionally, I demand the immediate reactivation of my line to restore communication services. i also urge all Cell C contract holders to check their monthly billing and statements. I have been a loyal customer to cell c (paying more 1800 a month) for more than 14 years.

@CellC, your lack of response and failure to address these issues are unacceptable. As a longstanding customer, I deserve better. #CustomerService #BillingIssues #UnresolvedComplaint #CellC