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1 reviews | Active since Jul 2017

21 Jul 2017, 19:57

Cell C is *****

<p>Earlier today I recharged with R100.00 airtime. I briefly used my facebook as well Instagram apps on my phone. Boof, hours later when checking balance I am sitting on R3.00. WHAT???<br />The best I could get from the customer service agent assisting me on the matter was an escalation of and the case will be made & they also promised that I will get a response after 48hours. I mean really, can it take any longer? This is appalling and really something needs to change. When does this ******* end? Cell C cannot be serious. Cell C is *****!!! I am peeved!!!! Cell C is unbelievable!!!!!!!</p>

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Replies (5)
Cell C
Cell C's reply22 Jul 2017, 07:22
Official

Good morning Zingisa

We will get one of our data specialists to investigate this matter and provide clarity. A data validation report will be done which will indicate the usage.

You will be contacted with feedback.

Regards

Cell C | PN

Best regards,

's update22 Jul 2017, 07:55
Reviewer Update

I appreciate your response, thank you! Must it take as long as 48 hours? I am honestly not happy with you guys, as a result I am even considering switching network providers!!!

Cell C
Cell C's reply24 Jul 2017, 12:41
Official

Danielle confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

Best regards,

's update26 Jul 2017, 10:07
Reviewer Update

I would like to thank Cell C for sorting out my query and refunding my airtime. Your attention to the query is really appreciated.

Cell C
Cell C's reply26 Jul 2017, 11:03
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN

Best regards,