Cell C is dishonest and *************

This is in regards to Cell C Tygervalley.

I have Windows 640 XL contract phone (Cell: ********** 008), the contract was taken out in August 2016, so the Cell phone is still under warranty. It started having issues with viewing of certain Apps, and i wasn't able to Download or update any Apps on the Cellphone, nor could i do any software upgrades on the phone.

i then took the cellphone to Cell C Tygervalley and asked them for assistance , they then advised me that Windows Cell phones and the operating company no long exist and that they are a 3rd party and they are not liable for the phone its self, they also advised that they can not help us, but advised us to do a early upgrade, which we would have been charged for an additional early upgrade fee. Even though we have the phone on contract with them , they didn't even offer to take the phone in to be check for faults.

they washed there hands off on it, making us feel that we couldn't trust cell c with our other phones as their excuse is that they are 3rd party . and it was just the manor how they spoke to myself and my wife as if we weren't worth the time. when we mentioned we might move to another service provider they were not concerned at all, so that tells me that i am not important to Cell C. all the consultants and the shop manager was only concerned on making a new deal and not assisting us with our problem. They told us we will never be able to use the phone again for any kind of Applications, eg: whatsapp, facebook, email. we even brought up the fact that we were now paying for a phone which no longer worked, and asked if we could just pay for the airtime and data, but they adviced that was not even a option.

we have since then goggled extensively and have found that the phone can be fixed and upgraded via Windows 10 upgrade advisor, which Cell C didn't even suggest.

we feel that they outright **** to us , as there was a solution to the problem and our phone is fully functional again and is able to download all apps. BUT if we had to do it their way, we would've been paying more for a new phone and early upgrade which wasn't necessary. As a major Cell phone company, they should know of these situations and be able to advice clients accordingly and not just use a "early upgrade" as a solution.

Seems all CELL C is concerned about is the money and not client service.

we are very disappointed in the service and manor in which they dealt with us.

we will never recommend CELL C to anyone if this is they way clients are treated.

Hedley ********** 101