CELL C IS DISGUSTING

We are horrified at the "service" from Cell C. My father passed away on 15th April of this year 2023. Before the end of April we went into a Cell C shop to advise them and give them the death certificate and transfer one of the two numbers to my mom's account so she would be able to use the phone. My dad signed a new contract just before he passed which kicked in after he passed, and after we advised Cell c of his passing. Nothing was done despite numerous attempts. I complained on their social media page on 20 June almost two months after we initially tried to resolve the problem. On the 1st of June they took over R900 from my dad's account, the sent an sms to say another R800 will come off on 1 July and eventually I got an email with the closing balance of R12,800 which needs to be paid before they will get the one number to my mom's account. As of yesterday, without warning, they closed off both accounts. This has left my grieving mother with absolutely no communications to anyone. She cant contact any of her family or friends during this very sad time of her life. She was married to my dad for 58 years. We followed the processes and have tried everything to get this resolved but two months down the line with no help from Cell C, they are denying my mother what has been and still is being paid for and cutting her off from any emotional support she needs.