CELL C IS DE*****ING PEOPLE

Cell C is **** and a *****. They are *****ing people's money and have horrible customer service. I have been having issues with them ever since my contract commenced in Dec 2021, my contract ended already and they want to debit my account for the 25th month.

I sent an email on the 23rd of September because I had an issue with the debit order. On that particular email, I informed them of my intention to cancel, however the consultant that I had back and forth with via email yesterday proudly informed via email that, that email was not sufficient enough because it was sent to a different department at Cell C. Mind you, it was a department within Cell C, so they couldn't forward my email to the right department. I have made several calls to the customer services department as well, on the calls I am sure that I did request cancellation, even though I don't remember the exact date, but I called and I requested to cancel. The consultant I spoke to said I can only cancel after my last installment in November. Now I am being told that cancellations are processed before the 23rd, now that I cancelled after the 23rd, they are still going to debit again for the 25th month in December. These are the same people who have pestering me about upgrading my contract, each time they called me, I clearly indicated that I don't want anything to do with Cell C and I want to cancel. Now I am being told that those requests are invalid because I didn't specifically ask to be transferred to cancellations. How could I have asked to be transferred when I was already told to wait for the last installment to be debited? And by the way they are now busy contradicting themselves, the consultant that assisted with the cancellation said I will be debited because I didn't pay for the month when I opened the contract of which I did, when I correct him, he couldn't answer the questions I was asking, he said his system was no longer working he couldn't check. Then Nelisiwe Koi said I will be debited because I requested to cancel after the 23rd, she wanted me to send a trail of email, after doing so then she said because I sent the emails to Cell C but to a different department then those requests I made were invalid. When I asked for a higher department where I could escalate my complaint, she proudly said there was no other department I could complain to because the only call she could trace on her side where I requested cancellation is the one made on the 28th of November. The incompetency of these consultants is at another level, its appalling to say the least. Go back to the calls I made on the 23rd of Sep, 30th of Sep, 2nd of Oct. Trace all the calls I made using my contract number and the calls you made to me on my 083 number. I cannot pay because someone there failed to do their job properly. Someone needs to be held accountable. You also need to give the same information to your clients, train your consultants properly if you have to.