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Tutu T

1 reviews | Active since Oct 2021

22 Sept 2022, 09:49

Cell C is day light *******

So I've written to complaints about Cell C and who ever is responsible to address these complaints is not helping at all. There is just no help was so ever, nil, zero, zilch.

0
Replies (12)
Cell C
Cell C's reply22 Sept 2022, 11:51
Official
Hi Tutu,

Thank you for contacting us regarding your account. 

Please send us a private reply with a detailed description of your query and any related reference numbers for previous cases logged.

Once we have received this, we will escalate the matter to our Team for urgent assistance. We do apologize for the inconvenience caused.

^TN

Best regards,

TT
Tutu T's update22 Sept 2022, 12:52
Reviewer Update
I have a problem that i received a faulty sim in Marc. Ref no. ***. I want to cancel the contract and stop deducting
Cell C
Cell C's reply22 Sept 2022, 13:07
Official
The data SIM card will not word because it is temporarily deactivated due to non-payment. You are required to settle the arrears before the line is activated.

^TN

Best regards,

TT
Tutu T's update22 Sept 2022, 14:21
Reviewer Update
I did mention that I want a cancelation as I will not be paying for services that were never rendered
Cell C
Cell C's reply22 Sept 2022, 14:24
Official
You need to settle the account before it can be cancelled.

^PN

Best regards,

TT
Tutu T's update22 Sept 2022, 15:21
Reviewer Update
How can I settle for services that were never rendered to me for the very onset. I have logged complaint from the onset with I never received the help regarding this. So not I must pay for what exactly or this how Cell C operate robbing clients
Cell C
Cell C's reply22 Sept 2022, 15:45
Official
This reference number  *** is for a network case and feedback under it states, that the network tried reaching you several times with no success " unable to reach the customer on *** or *** to confirm network query, number in question *** is a data line."

Kindly provide an alternative contact number to reach you on via private reply and we will re-escalate this matter.

^PN

Best regards,

TT
Tutu T's update22 Sept 2022, 16:13
Reviewer Update
Let me tell the phoned me once on my cell and I could not answer at that moment. I did follow up and called back. Andi explained to the agent I was talking to that you cannot call once and then that will be a leg to stand on as sometimes I'm I a place we're I can't answer at the moment. I me called for than 5 times and wrote emails as I resorte to use this platform now its because i was not helped like you did here the last 2 times I had written here
TT
Tutu T's update22 Sept 2022, 16:15
Reviewer Update
Even when I received those collections calls I told them my issue, they said they'll escalate it and no one has gotten back to me.
Cell C
Cell C's reply22 Sept 2022, 16:17
Official
They phoned more than once, there are records confirming that, you wrote emails to which email address?  kindly  provide an alternative contact number to reach you on via private reply and we will re-escalate this matter.

^PN

Best regards,

TT
Tutu T's update22 Sept 2022, 16:21
Reviewer Update
My no is ***
Cell C
Cell C's reply22 Sept 2022, 17:39
Official
Thanks, do expect a call within 24- 48 working hours.

^PN

Best regards,