TS
Tiffany S
1 reviews | Active since Dec 2017
23 Jul 2019, 09:26
Cell C is damn pathetic!!!!!
I am truly and utterly disgusted in Cell C pathetic service and lies.. I will not tolerate such service. There is no communication where they advised that I will be handed over to the legal department. No proof stating that not paying for more than 3months my contract will be blacklisted. I will escalate this to the ombudsman as well I've now had enough. Consultants are so damn rude!!! Bongani Baloyi from the legal department has no respect and speaks over me while I'm talking. He also **** to me. I wish I never done business with cellc in the first place. I could've rather went to mtn or vodacom I'm sure I wouldn't have had this drama. Cell C customer care is useless. mapula. A lady by the sure name of Sebea. Prudence from there just as useless including Pracilla the team leader. I'm disgusted and I will show u how I put this on every possible social media platform.
Helpful (0)
Replies (10)0
Replies (10)TS
Tiffany S's updateReviewer Update
23 Jul 2019, 09:31If no one contacts me by today I will show you guys how I will drag your name through the mud.. On every possible social media sight.. Mark my words.!!!
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Tiffany S's update23 Jul 2019, 09:31
Reviewer Update
If no one contacts me by today I will show you guys how I will drag your name through the mud.. On every possible social media sight.. Mark my words.!!!
Cell C's replyOfficial
23 Jul 2019, 09:45Hi Tiffany
We will contact you to assist with a payment arrangement.
Apology for the unpleasant experience.
^NT
We will contact you to assist with a payment arrangement.
Apology for the unpleasant experience.
^NT
Cell C's reply23 Jul 2019, 09:45
Official
Hi Tiffany
We will contact you to assist with a payment arrangement.
Apology for the unpleasant experience.
^NT
We will contact you to assist with a payment arrangement.
Apology for the unpleasant experience.
^NT
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Tiffany S's updateReviewer Update
23 Jul 2019, 11:34I don't think you understand... It's not about the payment arrangement my account is paid up in full. The fact here is that no one advised me that the 10000 was to settle my account as I was thinking it was for my arrears amount. I got no communication whatsoever.. You are clearly missing the point here.
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Tiffany S's update23 Jul 2019, 11:34
Reviewer Update
I don't think you understand... It's not about the payment arrangement my account is paid up in full. The fact here is that no one advised me that the 10000 was to settle my account as I was thinking it was for my arrears amount. I got no communication whatsoever.. You are clearly missing the point here.
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Tiffany S's updateReviewer Update
23 Jul 2019, 15:21Do not let your consultants contact me when they know nothing. I am not done with cell C... Your consultants still continue to be so rude and talk over me. I'm getting fired of their *********** ways. I want the head of cell C to contact me regarding this matter not some stupid consultant. My next step is the newspaper including a billboard of cell C.
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Tiffany S's update23 Jul 2019, 15:21
Reviewer Update
Do not let your consultants contact me when they know nothing. I am not done with cell C... Your consultants still continue to be so rude and talk over me. I'm getting fired of their *********** ways. I want the head of cell C to contact me regarding this matter not some stupid consultant. My next step is the newspaper including a billboard of cell C.
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Tiffany S's updateReviewer Update
23 Jul 2019, 15:52I want the head of cell C to contact me...
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Tiffany S's update23 Jul 2019, 15:52
Reviewer Update
I want the head of cell C to contact me...
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Tiffany S's updateReviewer Update
23 Jul 2019, 18:14My query has still not been resolved n I'm dealing with *********** people here. The staff of cell C is pathetic... You guys have no empathy. You guys are not putting the Customer first here.
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Tiffany S's update23 Jul 2019, 18:14
Reviewer Update
My query has still not been resolved n I'm dealing with *********** people here. The staff of cell C is pathetic... You guys have no empathy. You guys are not putting the Customer first here.
Cell C's replyOfficial
23 Jul 2019, 18:31Thank you for taking our call earlier today.
As per your subscriber agreement, services may be suspended by disconnecting the Equipment and/or your SIM Card from the Cell C Network, if: you fail to comply with any of the terms and conditions of the Agreement.
^NT
As per your subscriber agreement, services may be suspended by disconnecting the Equipment and/or your SIM Card from the Cell C Network, if: you fail to comply with any of the terms and conditions of the Agreement.
^NT
Cell C's reply23 Jul 2019, 18:31
Official
Thank you for taking our call earlier today.
As per your subscriber agreement, services may be suspended by disconnecting the Equipment and/or your SIM Card from the Cell C Network, if: you fail to comply with any of the terms and conditions of the Agreement.
^NT
As per your subscriber agreement, services may be suspended by disconnecting the Equipment and/or your SIM Card from the Cell C Network, if: you fail to comply with any of the terms and conditions of the Agreement.
^NT
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Tiffany S's updateReviewer Update
24 Jul 2019, 09:06The guy who contacted me from the social media department was damn rude and was no help to me.. I want the big boss of cell C to contact me before I escalate this.!!!!
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Tiffany S's update24 Jul 2019, 09:06
Reviewer Update
The guy who contacted me from the social media department was damn rude and was no help to me.. I want the big boss of cell C to contact me before I escalate this.!!!!
Cell C's replyOfficial
24 Jul 2019, 10:05Hi Tiffany
We are regretful to hear that.
We will address this issue accordingly and internal process will be followed.
^NT
We are regretful to hear that.
We will address this issue accordingly and internal process will be followed.
^NT
Cell C's reply24 Jul 2019, 10:05
Official
Hi Tiffany
We are regretful to hear that.
We will address this issue accordingly and internal process will be followed.
^NT
We are regretful to hear that.
We will address this issue accordingly and internal process will be followed.
^NT
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Tiffany S's updateReviewer Update
26 Aug 2019, 12:15Please advise why I'm listed on the credit bureau of 8k when the payment of 10k was made to you guys and you guys advised that I have settled the account. I want answers and I want the now
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Tiffany S's update26 Aug 2019, 12:15
Reviewer Update
Please advise why I'm listed on the credit bureau of 8k when the payment of 10k was made to you guys and you guys advised that I have settled the account. I want answers and I want the now