JB
Jan B

1 reviews | Active since Mar 2016

13 Mar 2016, 11:40

Cell c is charging more than they should.

Im so disappointed. This is the second time that I have to complain on hello peter to get the service that I need. <br> *Cell c charged me R716 this month it is unbelievable that they think I will be stupid enough to not notice how they are trying to fool me and steel my money! <br> *i called the 26th of feb to complain and the person that was helping me saw nothing wrong and said that it is the right amount. After talking to her for about 40minutes I decided to call back another time to talk to someone else.<br> *The other person that helped me send me the state, the state show that my 3G + 4 G data cost ONLY R159 a month and the charged me R250 for it. I asked them to load extra airtime and data to my phone but the total of everything can not be R716. <br> *My phone has been paid of last year around August and they are still charging me for the phone every month. My free min's also just disappear and when my midnight data should be in use they still take my normal data. I want my money back soon as possible im not leaving it here.I want assistance from someone that know that they are doing and that wont tell me this amount is correct because of their lack of information. Dont waste my time pleas

0
Replies (3)
Cell C
Cell C's reply14 Mar 2016, 07:50
Official
Hello Jancorlia,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN
JB
Jan B's update27 Jul 2016, 08:52
Reviewer Update

Still not sorted out *** is going on at cell c???????

Cell C
Cell C's reply27 Jul 2016, 09:08
Official

Thank you for notifying us of the above.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN