PM
Phindile M

1 reviews | Active since Mar 2016

15 Mar 2016, 10:42

Cell C is charging me falsely

I bought a Media Pad via Cell C direct, the consultant sold me a deal that had been cancelled i found out a week later after they had delivered only one of the products in the deal that i wasnt sold a bundle deal but just one product after false pretences, i complined and the consultant offered me a different contract separately i accepted, the Media pad which she had sold me took almost 2 weeks to reach me, upon its arrival i set up a limit of R50.00 becuase the media pad is an open line, the limit was not set so i ended up paying R839.00 for the month of February, from an initial R170.00 agreement, also just before i paid the R839.00 i asked them to set my limit at R50.00 and they claimed they did, not i just recieved my statement and im being billed R1502.00 for the month of March whats that?

0
Replies (1)
Cell C
Cell C's reply15 Mar 2016, 11:13
Official
Hello Tshenolo1,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,