Cell C is causing me financial and mental distress; and they do not seem to care

1. Following a previous call with Cell C’s retention department to cancel, I paid the settlement amount (which was previously provided to me in an sms from Cell C) on 25 July 2022 to Cell C as final settlement. 2. On 5 Oct 2022 I phoned Cell C to follow up on the cancellation of the contracts. I was subsequently informed that the contracts were never canceled and that my debit orders after 25 July, were not debited from my bank account but rather from the amount paid to Cell C on 25 July 2022. 3. Prior to October 5, Cell C never followed up with me or informed me that further additional steps are required to be taken by them to finalize the cancellation of the contracts. On that same day: * I requested that Cell C not cancel the contracts; and * I instructed them to repay my credit balance with Cell C back into my bank account (which Cell C had on record and which prev debit orders were made from). * I was informed that the request would take at least 7 days and that the money should reflect in my bank account within those 7 days. 4. On 13 Oct 2022, I followed up with Cell C because the money was not repaid back to me. 5. I received no communication from Cell C on the status of my matter between 5 Oct 2022 and 13 Oct 2022 until I followed up with them. 6. The update provided to me on 13 October was that Cell C’s “back office” tried to call me but they could not get ahold of me. They tried calling me ONCE; they left no voice mail and failed to sms or email me to make me aware. Despite my frustration with Cell C’s “effort” to reach me, I provided Cell C with the number that they should contact me on (call or sms) and I also made Cell C aware that if they could not get ahold of me, to reduce the request in writing (sms or email) or at least to provide me with the likely time that they would like to call me. They acknowledged my communication request and told me that they would do so. 7. I followed up again on 17 Oct 2022 because prior to that I again received no communication from Cell C on the status of my matter between 13 Oct 2022 to 17 Oct 2022. 8. Despite my prior communication request and Cell C’s acknowledgment thereof, Cell C’s “back office” continued to phone me on the wrong number; they left no voice mail and they failed to honor their commitment to sms or email me if they could not get ahold of me telephonically. 9. On 18 Oct 2022, I was told by Cell C that they need my bank statement to make the repayment. This request was never communicated at any time prior to 18 Oct, despite Cell C informing me that my bank statement was the only outstanding information that they needed in order to make the repayment. I was also told that it would take 2 business days for them to make the repayment. I provided Cell C with my bank statement on 18 Oct. 10. I followed up on 24 Oct and today (25 Oct) and despite my prior communication request and Cell C’s acknowledgment thereof, Cell C’s “back office” AGAIN continued to phone me on the wrong number; they left no voice mail and they failed to honor their commitment to sms or email me if they could not get ahold of me telephonically. 10. As of today (25 Oct) the matter remains unresolved and the money has not been repaid back me: * I have spoken to 16 different agents from Cell C; and * 3 senior managers from Cell C have undertaken to contact me to discuss the matter. No senior manager from Cell C honored this obligation and they never tried to contact me telephonically or via sms or email. * I have requested for a number to reach out to Cell C’s back office. I was told by Cell C, without any reason, that this was not possible.

Due to Cell C’s: * lack of professionalism and competency; and * complete disregard for meeting their obligations towards their customers, I have: * no means to buy food for myself and my family; and * me and my family are now facing a possible eviction.