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Alicia G

1 reviews | Active since Feb 2025

29 May 2025, 14:24

Cell c is bull**** don't waste your money

Cell c is the most useless cellphone companies I have ever come across. So when you give them your debit date they will debit you but let the date fall on a Sunday they will debit you before the date even after numerous calls , emails .... they will not call you back but will call you and send sms's regarding an upgrade an sales like I give a ****.

0
Replies (18)
Cell C
Cell C's reply29 May 2025, 14:34
Official
Dear Alicia Gouws,

Thank you for reaching out to us.

We sincerely apologize for the frustration and inconvenience you’ve experienced — your feedback is taken seriously, and we understand how upsetting it is when debit orders aren’t processed as agreed, especially after you've reached out multiple times.

Please note: If your selected debit date falls on a weekend or public holiday, banks may process the payment earlier. However, we acknowledge that this should have been explained clearly, and the lack of follow-up on your queries is unacceptable.

We will escalate your case for urgent review and ensure your concerns are addressed properly.

Thank you for your patience, and again, we’re sorry for the poor experience. We are committed to making this right.

Kind regards
Cell C | DA
AG
Alicia G's update21 Jul 2025, 12:04
Reviewer Update
Well well here we are again still not feedback and Cell c will not call me ... let me cancel my debit order and I will transfer the funds but noooooooo ###### stupid cell provider
AG
Alicia G's update21 Jul 2025, 13:39
Reviewer Update
So the support or who ever calls an then asks me to explain again what the problem is ....

The next person calling better now exactly what my problem is and how they will resolve this
AG
Alicia G's update21 Jul 2025, 15:34
Reviewer Update
So I let Cell c now months that of the 20th falls on a Sunday please debit me the NEXT working day ... they debit me on the 19th now for them to do the debit order again they are charging me R70 extra how is thay fair to the customet since April I have been looking for feedback
AG
Alicia G's update21 Jul 2025, 17:09
Reviewer Update
So numerous calls and not one of them was trying to retain me as a customer. The debit order bounced again this weekend an now you want to charge me an additional R70 on top of my installment that I am willing to eft right mow . Write off the R70 and change my debit order to cash I will put my own debit order on my banking an I know it will go off regardless of the day
AG
Alicia G's update21 Jul 2025, 17:29
Reviewer Update
That all sounds all like a YOU problem the penalty is not my problem I have advised since April month about the debit date and a Sunday how is it I April you were willing to write it off but now you don't want to let me speak to a manager I am done with the consultants
AG
Alicia G's update24 Jul 2025, 07:43
Reviewer Update
Well I have made payment of my normal debit order amount on Tuesday as no call or feedback was provided on this matter and I actually cafe about my credit record.
I sent through the POP as well to my surprise I get a call C collections when I answered the call gets dropped


AG
Alicia G's update24 Jul 2025, 13:11
Reviewer Update
So now I'm getting even whatsapp messages to say I need to pay... is cell c really such a useless network I have made payment o the 22nd and sent through a POP yesterday no one is getting back to me but messages and calls for me to make payments will be sent......

I have an upgrade due from the 25th and I will not be upgrading


When I call the customer service line I cannot speak to manager

I AM NOW BEYOND ****ED CELL CE DO ###ING BETTER
AG
Alicia G's update24 Jul 2025, 13:19
Reviewer Update
The amount of time I have heard we apologize is ridiculous go back to training learn other words and to you damn Job

Or better yet CALL ME and sort this **** out
AG
Alicia G's update24 Jul 2025, 13:34
Reviewer Update
1 phone call ? I was in a meeting g call me now !!!
AG
Alicia G's update24 Jul 2025, 14:07
Reviewer Update
Waiting .....

Seeing that I don't get any responses on my emails I have sent this complaint + all the back and forth will remain on this site
AG
Alicia G's update25 Jul 2025, 09:12
Reviewer Update
Good day

So when I am in a meeting I should just stop and answer your calls, when I decline a call it means I am busy don't call 3 times after that.

I am available now till 12 pm
AG
Alicia G's update25 Jul 2025, 11:22
Reviewer Update
11:21 and still no call
AG
Alicia G's update25 Jul 2025, 12:12
Reviewer Update
12:11 still no calls want an explanation as to what's gonna happen further

Is the account correct now or are we still gonna have this issue going forward
AG
Alicia G's update25 Jul 2025, 12:27
Reviewer Update
Still receiving g whatsapps really tou guys are disgusting
AG
Alicia G's update25 Jul 2025, 14:32
Reviewer Update
14:31 still no call


AG
Alicia G's update14 Aug 2025, 09:44
Reviewer Update
So now I am beyond ****ed now I get an sms that cell c will debit me on Tuesday the 19th are you getting stupidity training or is it a degree
Cell C
Cell C's reply14 Aug 2025, 10:04
Official
 Dear Alicia,

Thank you for reaching out and sharing your concerns. 

We are sorry for any confusion or distress this situation has caused you. We understand how important it is to have clear and accurate information about your account and payments. We have escalated the matter to our support team to review your account and ensure that everything is correct. One of our consultants will contact you shortly to further assist.
Our goal is to resolve this matter promptly and to your satisfaction.

Regards,
Cell C | GN
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