1 reviews | Active since Oct 2013
Cell C is breaking the law by not issuing invoices and/or receipts
As per my previous review, Cell C refuses to supply receipts or invoices for prepaid recharges or data purchases: https://www.hellopeter.com/cell-c/reviews/blatant-consumer-abuse-and-missing-customer-data-at-cell-c-***
I don't understand how Cell C can be SARS compliant if their systems are a complete shambles. Examples: 1. In the Cell C dashboard (web) only one invoice is available for 2024. The other 4 or 5 have all disappeared or were never issued. 2. No invoices or receipts are available on the mobile app. 3. When buying prepaid data on the app you are asked if you would like an invoice emailed to you. This never happens. 4. THE MOST BIZARRE OF ALL CELL C's BUNGLING: When I asked Cell C to email me invoices and/or receipts for 2023/2024 their response was that their systems can't do that. This despite the fact that the previous year, they were perfectly able to do so. With other words, Cell C's systems are actually regressing under new CEO, Jorge Mendes.
Cell C is also breaking the law in terms of the Consumer Protection Act which clearly states that receipts or invoices MUST be issued for each transaction.
They clearly don't care about you as the consumer, so my advice would be to not use them for serious business purposes at all. My clients have all been advised to keep or move their (million rand) cellular contracts elsewhere. Hopefully we can bankrupt these clowns if SARS, ICASA or the National Consumer Commission don't want to hold them accountable.
Thank you for getting in touch.
We apologize for the unpleasant experience you have encountered with our services. To assist you effectively and accordingly, please provide the affected Cell C number in question to address the matter.
Cell C | GM
Thank you for getting in touch.
We apologize for the unpleasant experience you have encountered with our services. To assist you effectively and accordingly, please provide the affected Cell C number in question to address the matter.
Cell C | GM
Can Cell C prepaid users access their receipts and invoices for the past year on the Cell C website or app? Are you aware that according to your IT department:
"Unfortunately, due to recent system changes, our IT department has confirmed that they are unable to retrieve the relevant [prepaid] recharge information [invoices or receipts]."
Answer those questions first before I allow you to waste my time again.
Can Cell C prepaid users access their receipts and invoices for the past year on the Cell C website or app? Are you aware that according to your IT department:
"Unfortunately, due to recent system changes, our IT department has confirmed that they are unable to retrieve the relevant [prepaid] recharge information [invoices or receipts]."
Answer those questions first before I allow you to waste my time again.
1. Can Cell C prepaid users access their receipts and/or invoices for the past year on the Cell C website or app?
2. Alternatively, can Cell C's IT department access a prepaid user's receipts and/or invoices for the past year?
1. Can Cell C prepaid users access their receipts and/or invoices for the past year on the Cell C website or app?
2. Alternatively, can Cell C's IT department access a prepaid user's receipts and/or invoices for the past year?
Here's the email Cell C sent me: " We have investigated your request regarding your recharge history. Unfortunately, due to recent system changes, our IT department has confirmed that they are unable to retrieve the relevant recharge information. "
Stop asking me for my personal details when I'm asking you a general question. You can ask your IT department how far back they can provide tax invoices/receipts for >>prepaid<< transactions FOR ALL USERS.
This issue should affect everyone, not just me. Unless of course your IT department **** and you are trying to cover it up now?
I'm starting to suspect that you are deliberately misinterpreting my request, which amounts to further consumer abuse.
Here's the email Cell C sent me: " We have investigated your request regarding your recharge history. Unfortunately, due to recent system changes, our IT department has confirmed that they are unable to retrieve the relevant recharge information. "
Stop asking me for my personal details when I'm asking you a general question. You can ask your IT department how far back they can provide tax invoices/receipts for >>prepaid<< transactions FOR ALL USERS.
This issue should affect everyone, not just me. Unless of course your IT department **** and you are trying to cover it up now?
I'm starting to suspect that you are deliberately misinterpreting my request, which amounts to further consumer abuse.
You are refusing to answer a simple question: "How far back can your IT department provide tax invoices/receipts for >>prepaid<< transactions?"
I don't want to be contacted by your useless support team. I want you to get the answer and publish it here so that everyone can see it.
I find it shocking that a customer service agent refuses or is incapable of asking another department a simple question in order to assist a customer.
You are refusing to answer a simple question: "How far back can your IT department provide tax invoices/receipts for >>prepaid<< transactions?"
I don't want to be contacted by your useless support team. I want you to get the answer and publish it here so that everyone can see it.
I find it shocking that a customer service agent refuses or is incapable of asking another department a simple question in order to assist a customer.