JvP
Jason v/d Poll
1 reviews | Active since Apr 2019
25 Apr 2019, 13:09
Cell C is becoming a problem!!
Hello everybody,
I have a 24 month LTE-A contract with Cell C (not even 1 month old), and i have been getting so much problems with them. I do not do these type of things going public, but i am fed up. 2 Days after the start of my contract, the network only works on LTE (4G) and nothing weaker. my signal was gone for 2 days after that came back online and worked perfectly for about 1 and a half more weeks, after that my sim once again had no network at all meaning it was dead. i waited about 4 days before realising that it's not going back on as the modem says there's no sim and in a mobile device exactly the same.
I went to Cell C and they told me i can buy a sim and do a sim swap when i dial 135, as the sim card itself is probably cut off (meaning that they have disconnected/disabled the entire sim. i done the sim swap, paid for the swap, and then boom not even another full week and my sim is now doing the same as it was before..
What steps do i follow from here? Who do i speak to? (not the consultants as a third of them probably know nothing) Is there a better place to post this review so that they have my full attention? Is there anybody else with these type of issues? Should i just move to another ISP as it looks like Cell C is using this "issue" as "PHISHING FOR MONEY" ??
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
25 Apr 2019, 14:25Good afternoon Jason
It seems as if there could be a problem with the router.
We will have our technical team make contact with you and trouble shoot.
Regards
DA
It seems as if there could be a problem with the router.
We will have our technical team make contact with you and trouble shoot.
Regards
DA
Best regards,
Cell C's reply25 Apr 2019, 14:25
Official
Good afternoon Jason
It seems as if there could be a problem with the router.
We will have our technical team make contact with you and trouble shoot.
Regards
DA
It seems as if there could be a problem with the router.
We will have our technical team make contact with you and trouble shoot.
Regards
DA
Best regards,
JvP
Jason v/d Poll's updateReviewer Update
25 Apr 2019, 15:17There's no problem with the router otherwise everybody in my entire household would suffer from broken phones as i have tested that same sim in all 4 available LTE ENABLED DEVICES..
My point is that this has happened 3 times in one month since the start of my contract that i haven't even paid for yet as the first debit order will only be processed at the end of this month.
i would like to know from you guys exactly how many times i would have to pay for sim swaps and waste fuel money driving to cell c stores to find out that they know nothing except on how to do sim swaps..
JvP
Jason v/d Poll's update25 Apr 2019, 15:17
Reviewer Update
There's no problem with the router otherwise everybody in my entire household would suffer from broken phones as i have tested that same sim in all 4 available LTE ENABLED DEVICES..
My point is that this has happened 3 times in one month since the start of my contract that i haven't even paid for yet as the first debit order will only be processed at the end of this month.
i would like to know from you guys exactly how many times i would have to pay for sim swaps and waste fuel money driving to cell c stores to find out that they know nothing except on how to do sim swaps..
JvP
Jason v/d Poll's updateReviewer Update
25 Apr 2019, 15:26There's no problem with the router otherwise everybody in my entire household would suffer from broken phones as i have tested that same sim in all 4 available LTE ENABLED DEVICES.. My point is that this has happened 3 times in one month since the start of my contract that i haven't even paid for yet as the first debit order will only be processed at the end of this month. i would like to know from you guys exactly how many times i would have to pay for sim swaps and waste fuel money driving to cell c stores to find out that they know nothing except on how to do sim swaps..
JvP
Jason v/d Poll's update25 Apr 2019, 15:26
Reviewer Update
There's no problem with the router otherwise everybody in my entire household would suffer from broken phones as i have tested that same sim in all 4 available LTE ENABLED DEVICES.. My point is that this has happened 3 times in one month since the start of my contract that i haven't even paid for yet as the first debit order will only be processed at the end of this month. i would like to know from you guys exactly how many times i would have to pay for sim swaps and waste fuel money driving to cell c stores to find out that they know nothing except on how to do sim swaps..