OM
Odesa M
1 reviews | Active since Jul 2019
05 Feb 2025, 15:07
Cell C is bad
I cancelled my contract in November 2024 but Cell C keeps debiting my account. When I phone the customer care line everyone comes up with a story. It’s annoying
Helpful (0)
Replies (14)0
Replies (14)
Cell C's replyOfficial
05 Feb 2025, 15:48Dear Odesa Mashegoane,
Thank you for reaching out to us.
We have reviewed your billing and can confirm that the charges are correct. We have escalated the matter to our support team who will conduct a verification and provide you with feedback.
Please expect our call soon.
Regards,
Cell C | TN
Thank you for reaching out to us.
We have reviewed your billing and can confirm that the charges are correct. We have escalated the matter to our support team who will conduct a verification and provide you with feedback.
Please expect our call soon.
Regards,
Cell C | TN
Cell C's reply05 Feb 2025, 15:48
Official
Dear Odesa Mashegoane,
Thank you for reaching out to us.
We have reviewed your billing and can confirm that the charges are correct. We have escalated the matter to our support team who will conduct a verification and provide you with feedback.
Please expect our call soon.
Regards,
Cell C | TN
Thank you for reaching out to us.
We have reviewed your billing and can confirm that the charges are correct. We have escalated the matter to our support team who will conduct a verification and provide you with feedback.
Please expect our call soon.
Regards,
Cell C | TN
OM
Odesa M's updateReviewer Update
05 Feb 2025, 16:25No one cared to explained what the charges were for!
I was told I owe R20 which I paid via eft, later in the month my accounts gets debited! For what? I want to know why my account was debited!
Also send a confirmation email that you have cancelled the debit orders as I’ve paid everything ( I hope!) via eft!
I was told I owe R20 which I paid via eft, later in the month my accounts gets debited! For what? I want to know why my account was debited!
Also send a confirmation email that you have cancelled the debit orders as I’ve paid everything ( I hope!) via eft!
OM
Odesa M's update05 Feb 2025, 16:25
Reviewer Update
No one cared to explained what the charges were for!
I was told I owe R20 which I paid via eft, later in the month my accounts gets debited! For what? I want to know why my account was debited!
Also send a confirmation email that you have cancelled the debit orders as I’ve paid everything ( I hope!) via eft!
I was told I owe R20 which I paid via eft, later in the month my accounts gets debited! For what? I want to know why my account was debited!
Also send a confirmation email that you have cancelled the debit orders as I’ve paid everything ( I hope!) via eft!
Cell C's replyOfficial
05 Feb 2025, 17:26We understand your concern regarding the unexpected debit and are sorry for any confusion caused. Our team will be in touch during our working hours, which are from 7 AM to 5 PM on weekdays, to assist you further with your query.
We will also confirm the cancellation of any further debit orders once the payment has been reviewed.
Thank you for your patience, and we look forward to resolving this matter for you.
Regards,
Cell C | TM
We will also confirm the cancellation of any further debit orders once the payment has been reviewed.
Thank you for your patience, and we look forward to resolving this matter for you.
Regards,
Cell C | TM
Cell C's reply05 Feb 2025, 17:26
Official
We understand your concern regarding the unexpected debit and are sorry for any confusion caused. Our team will be in touch during our working hours, which are from 7 AM to 5 PM on weekdays, to assist you further with your query.
We will also confirm the cancellation of any further debit orders once the payment has been reviewed.
Thank you for your patience, and we look forward to resolving this matter for you.
Regards,
Cell C | TM
We will also confirm the cancellation of any further debit orders once the payment has been reviewed.
Thank you for your patience, and we look forward to resolving this matter for you.
Regards,
Cell C | TM
OM
Odesa M's updateReviewer Update
05 Feb 2025, 17:43What payment? This is where I get the confusion from!
OM
Odesa M's update05 Feb 2025, 17:43
Reviewer Update
What payment? This is where I get the confusion from!
Cell C's replyOfficial
05 Feb 2025, 18:04Our team will review your account and address your concerns accordingly when they make contact.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply05 Feb 2025, 18:04
Official
Our team will review your account and address your concerns accordingly when they make contact.
Regards,
Cell C | TM
Regards,
Cell C | TM
OM
Odesa M's updateReviewer Update
05 Feb 2025, 18:11I spoke to Nomthandazo from the SM department. I hope this will be resolved ASAP!
OM
Odesa M's update05 Feb 2025, 18:11
Reviewer Update
I spoke to Nomthandazo from the SM department. I hope this will be resolved ASAP!
Cell C's replyOfficial
05 Feb 2025, 18:23 We appreciate your patience. Our team is looking into this, and we will provide you with an update as soon as possible.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply05 Feb 2025, 18:23
Official
We appreciate your patience. Our team is looking into this, and we will provide you with an update as soon as possible.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's replyOfficial
19 Feb 2025, 09:02Dear Odesa Mashegoane,
Mosa from our support team confirmed that there will be no further debits from your account as the contract has been cancelled.
Thank you for giving us the opportunity to have this matter resolved.
Cell C | DA
Mosa from our support team confirmed that there will be no further debits from your account as the contract has been cancelled.
Thank you for giving us the opportunity to have this matter resolved.
Cell C | DA
Cell C's reply19 Feb 2025, 09:02
Official
Dear Odesa Mashegoane,
Mosa from our support team confirmed that there will be no further debits from your account as the contract has been cancelled.
Thank you for giving us the opportunity to have this matter resolved.
Cell C | DA
Mosa from our support team confirmed that there will be no further debits from your account as the contract has been cancelled.
Thank you for giving us the opportunity to have this matter resolved.
Cell C | DA
OM
Odesa M's updateReviewer Update
30 Apr 2025, 20:32So after you have promised to remove my details in February and have successfully stopped debiting my account for two months then boom you’re back!
Why are now debiting my account an amount of R69,95 that’s was settled in February and Nomthandazo from your department confirmed that you will no longer debit my account?
Please fix your ****!
I’m tired of you!
Why are now debiting my account an amount of R69,95 that’s was settled in February and Nomthandazo from your department confirmed that you will no longer debit my account?
Please fix your ****!
I’m tired of you!
OM
Odesa M's update30 Apr 2025, 20:32
Reviewer Update
So after you have promised to remove my details in February and have successfully stopped debiting my account for two months then boom you’re back!
Why are now debiting my account an amount of R69,95 that’s was settled in February and Nomthandazo from your department confirmed that you will no longer debit my account?
Please fix your ****!
I’m tired of you!
Why are now debiting my account an amount of R69,95 that’s was settled in February and Nomthandazo from your department confirmed that you will no longer debit my account?
Please fix your ****!
I’m tired of you!
OM
Odesa M's updateReviewer Update
01 May 2025, 08:30I also don’t understand why you keep emailing me statements that have a zero R0,00 balance.
I have incurred bank charges!
Why on earth would you send R0,00 balance statements for two months and on the 3rd month you decide to debit my account? What is going on in your billing department?
Please sort this out ASAP! And RETURN my MONEY
I have incurred bank charges!
Why on earth would you send R0,00 balance statements for two months and on the 3rd month you decide to debit my account? What is going on in your billing department?
Please sort this out ASAP! And RETURN my MONEY
OM
Odesa M's update01 May 2025, 08:30
Reviewer Update
I also don’t understand why you keep emailing me statements that have a zero R0,00 balance.
I have incurred bank charges!
Why on earth would you send R0,00 balance statements for two months and on the 3rd month you decide to debit my account? What is going on in your billing department?
Please sort this out ASAP! And RETURN my MONEY
I have incurred bank charges!
Why on earth would you send R0,00 balance statements for two months and on the 3rd month you decide to debit my account? What is going on in your billing department?
Please sort this out ASAP! And RETURN my MONEY
OM
Odesa M's updateReviewer Update
02 May 2025, 09:36Nomthandazo,
What’s your definition of urgent?
Also reply publicly so that everyone can see. I have sent another email on top of hundreds of unattended emails. Get back to me ASAP.
How many years does it take you to resolve this problem?
What’s your definition of urgent?
Also reply publicly so that everyone can see. I have sent another email on top of hundreds of unattended emails. Get back to me ASAP.
How many years does it take you to resolve this problem?
OM
Odesa M's update02 May 2025, 09:36
Reviewer Update
Nomthandazo,
What’s your definition of urgent?
Also reply publicly so that everyone can see. I have sent another email on top of hundreds of unattended emails. Get back to me ASAP.
How many years does it take you to resolve this problem?
What’s your definition of urgent?
Also reply publicly so that everyone can see. I have sent another email on top of hundreds of unattended emails. Get back to me ASAP.
How many years does it take you to resolve this problem?
Cell C's replyOfficial
02 May 2025, 09:46Dear Odesa Mashegoane
Thank you for your message, and we apologize for the frustration you've experienced.
We understand the urgency and appreciate your patience. Nomthandazo has been updated and will be in touch shortly to assist in resolving the issue. We are actively working on your case and prioritizing it to ensure a quick resolution.
Thank you again for your patience, and we’ll contact you as soon as possible.
Kind regards,
Cell C | CWRanked #2 Best Network Operator
Thank you for your message, and we apologize for the frustration you've experienced.
We understand the urgency and appreciate your patience. Nomthandazo has been updated and will be in touch shortly to assist in resolving the issue. We are actively working on your case and prioritizing it to ensure a quick resolution.
Thank you again for your patience, and we’ll contact you as soon as possible.
Kind regards,
Cell C | CWRanked #2 Best Network Operator
Cell C's reply02 May 2025, 09:46
Official
Dear Odesa Mashegoane
Thank you for your message, and we apologize for the frustration you've experienced.
We understand the urgency and appreciate your patience. Nomthandazo has been updated and will be in touch shortly to assist in resolving the issue. We are actively working on your case and prioritizing it to ensure a quick resolution.
Thank you again for your patience, and we’ll contact you as soon as possible.
Kind regards,
Cell C | CWRanked #2 Best Network Operator
Thank you for your message, and we apologize for the frustration you've experienced.
We understand the urgency and appreciate your patience. Nomthandazo has been updated and will be in touch shortly to assist in resolving the issue. We are actively working on your case and prioritizing it to ensure a quick resolution.
Thank you again for your patience, and we’ll contact you as soon as possible.
Kind regards,
Cell C | CWRanked #2 Best Network Operator
OM
Odesa M's updateReviewer Update
06 May 2025, 12:18Even today there is still no feedback and you have not resolved my issue. I will contact the ombudsman
OM
Odesa M's update06 May 2025, 12:18
Reviewer Update
Even today there is still no feedback and you have not resolved my issue. I will contact the ombudsman
OM
Odesa M's updateReviewer Update
06 May 2025, 13:20Don’t call me if you have NO solid feedback! If you have communicated with your finance department then I wouldn’t have received another statement that says I owe Cell C! You guys are more than pathetic
OM
Odesa M's update06 May 2025, 13:20
Reviewer Update
Don’t call me if you have NO solid feedback! If you have communicated with your finance department then I wouldn’t have received another statement that says I owe Cell C! You guys are more than pathetic