KB
Karlien B
1 reviews | Active since Feb 2020
31 Jan 2026, 08:46
Cell C is *********** and dishonest.
U cancelled my account with cell c in December after confirming with several call center people they still deduct money from my account. Then when I phone to inquire they fail me on security questions because they don't listen, thabiso refuses to let me speak to a supervisor claiming they will phone me. Cell C you are incredibly ***********. This is theft.
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Cell C's replyOfficial
31 Jan 2026, 09:18Dear Karlien B,
Thank you for getting in touch with us.
We sincerely apologize for the frustrating experience you have had. We completely understand how concerning it must be to see deductions from your account after cancellation and to feel unheard during your interactions, this is certainly not the service we aim to provide.
Please be assured that we have escalated this matter for further review. One of our support team members is already looking into your case and will be reaching out to you directly to provide assistance and resolve the issue.
We appreciate your patience as we work to address this matter.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologize for the frustrating experience you have had. We completely understand how concerning it must be to see deductions from your account after cancellation and to feel unheard during your interactions, this is certainly not the service we aim to provide.
Please be assured that we have escalated this matter for further review. One of our support team members is already looking into your case and will be reaching out to you directly to provide assistance and resolve the issue.
We appreciate your patience as we work to address this matter.
Regards,
Cell C | MMa
Cell C's reply31 Jan 2026, 09:18
Official
Dear Karlien B,
Thank you for getting in touch with us.
We sincerely apologize for the frustrating experience you have had. We completely understand how concerning it must be to see deductions from your account after cancellation and to feel unheard during your interactions, this is certainly not the service we aim to provide.
Please be assured that we have escalated this matter for further review. One of our support team members is already looking into your case and will be reaching out to you directly to provide assistance and resolve the issue.
We appreciate your patience as we work to address this matter.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologize for the frustrating experience you have had. We completely understand how concerning it must be to see deductions from your account after cancellation and to feel unheard during your interactions, this is certainly not the service we aim to provide.
Please be assured that we have escalated this matter for further review. One of our support team members is already looking into your case and will be reaching out to you directly to provide assistance and resolve the issue.
We appreciate your patience as we work to address this matter.
Regards,
Cell C | MMa