CELL C IS ABSOLUTELY USELESS!!!!!!! Shocking, Shocking, Shocking customer service

Cell C has absolutely 0 customer service.

I have two contracts with Cell C, both of which are due for an upgrade in the same month.

Upgrade the first - no problem

Upgrade the second - ABSOLUTE DISASTER.

Call Center Agent who called me about the upgrade did not inform me that the contract would change, and that I would no longer be able to make calls, receive, calls or even send SMS's.

The agent contacted me on the number to offer me the deal - does that not mean that it is the number that people contact me on?

I have been unable to make, or receive phone calls or sms's for more than a week. This is such n incovenience I had to BORROW A PHONE to call the Call Center BECAUSE MY PHONE CANT MAKE CALLS ANY LONGER. I use my cell phone for a gate keeper every day - well now I am constantly either locked in or out because I CAN'T USE MY GATE KEEPER!!!!

Call the call center - very politely get told I cannot be assisted bcause it is "after hours"

Call the call center again - guy says he can help me that Cell C would get back to me - give them an altnative number (seeing as my own one no longer works) Log a complaint, get a reference number - have to patiently wait 2 working days.

2 working days come and go - no response.

Call the call centre again only to be informed that MY FIRST QUERY HAS BEEN CANCELLED BECAUSE THEY COULD NOT CONTACT ME!!!!

This whole experience has been a nightmare and no one is taking the matter seriously. I have informed all the people I have spoken to that I use my phone for a business and I NEED TO BE ABLE TO MAKE CALLS!!!!

I would honestly never recommend Cell C TO ANYONE!!! I will be cancelling my contracts with Cell C as soon as I am able to - I 100% REGRET GETTING CONTRACTS THROUGH CELL C

ABSOLUTELY SHOCKING!!!!! VERY VERY VERY UNHAPPY AND ANGRY ABOUT THE SITUATION. CAN'T EVEN CALL THE CALL CENTER TO FIX IT - DON'T EVEN WANT TO THINK ABOUT WHAT I WOULD DO IN AN EMERGENCY.