Cell C IS A VERY TERRIBLE COMPANY WITH TERRIBLE SERVICES AND NO REGARD FOR CUSTOMERS.

Cell C has a terrible customer service. They seem to care only for money and not the interest of the customer. I had a fibre account with VUMA in 2017, i enjoyed the use of their services for several months. Late 2017, they migrated or sold the company to Cell C. Because of my previous bad experience with Cell C, i was uncomfortable with this so i contacted VUMA in Dec to have my services canceled. I was advised that i can only cancel my service now through Cell C. I contacted Cell C to have my service cancelled and received no response, instead i was debited again. I was very disturbed by then and escalated my request to have service cancelled. Mid January, i finally got at the Cell C fibre to respond to my email. He advised that they can only cancel my service after one month as they need 30 days notice. They can not take into account that i have been requesting for service to be cancelled since Dec. After much discussion, i agreed to leave the service for another month so they have their 30 days notice. I was debited in Feb. In March, after several emails asking for update, someone responded with a very rude and short email "your account is closed".

Now in 2019, i received my ITC report and there is a Cell C account listed that is in deficit of R233.84. I was shocked to see this as this account has not existed in my credit report since 2018 March. It magically appeared on my report and i was owing Cell C R233.84 for an account that was supposedly closed. This has affected my credit that i have been working hard to keep positive and clean for years. I contacted Cell C and they were very quick to call me back immediately and had an excuse for the money (no surprise there). Prior to receiving my report, there has been no attempt to contact me about this money, no calls/SMS/Email. I accepted to pay this amount and did so immediately. The customer service representative gave me her email ********** to send Payment Proof and she would forward to Cell C legal department to have this account updated on my statement and send me paid up letter. I did as she requested and until date NOTHING. No email response, no communication from Cell C. I have sent so many emails and got no response. I have called the legal department and put on hold for 40 mins and then disconnected. Suddenly they have disappeared again as they have done 3 times already and they will reappear in the future and insist i owe some more money. I do not hesitate to say this is really a ****. My fears about Cell C was realised despite my best effort to avoid them.

If you are looking for Fibre services or telephone services, STAY AWAY from Cell C or you will never be rid of them and their constant demand for money. Terrible service, terrible customer care, terrible company. RUN!!