SM
Sinenhlanhla M

1 reviews | Active since Sept 2011

07 Jun 2022, 16:32

CELL C IS A USELESS CONTRACT AND NETWORK SERVICE PROVIDER

Cell C is a horrible network that will make you pay for their incompetence! I called Cell C about a month ago to change my banking details with them. Their phone services are apparently recorded, but not once has Cell C debited my account, instead they have been sending me threatening emails and every time i reach out to their customer service i am hung up on or told that i cant close my contract. Which is surprising since I kept my part of the deal, they have not kept their part of the deal and I am not afraid to report them to the ombudsman for a refund and full cancellation of the contract! I am giving them 24 hours to repond after which I will proceed with taking action.

0
Replies (3)
Cell C
Cell C's reply07 Jun 2022, 17:09
Official
Good day Sinenhlanhla 

Thank you for contacting us. 

The matter will be escalated to our Support team for assistance. Do expect our call. 

^NT
SM
Sinenhlanhla M's update07 Jun 2022, 18:03
Reviewer Update
Everyone who has called me has admitted that my account details were changed BUT THE ACCOUNT HAS NOT BEEN DEBITED TWICE. So I hope you wont be wasting my time with this call. I will also be updating readers on this page so that they are well aware of your customer services. I have been with you guys for over 10 years and this is appalling.
Cell C
Cell C's reply07 Jun 2022, 22:38
Official
Our team will assist accordingly. 

^MP