PN
Phumlani N

1 reviews | Active since Feb 2015

19 Feb 2015, 10:39

Cell C is a total *******!!!People should avoid it

Hi, i have a contract with Cell C for a laptop and a 2gig data which i pay 300rand monthly for. I am experiencing a problem with them with their billing every month which i think its a *******. I just checked my data balance and it reflected 900mb left whereele on their side it reflects only 5kb left. I called the call center to ask about that and the guy just hung up on me when i told him that they dont have transparency as they charge differently behind the scenes. And to my surprise i just found out that for January i will be debited 550rands wherelse i didnt even finish all my data so i dont know what i am being charged foe. This is not the firsttime thi is happening, i am getting overcharged almotevery month and this has to come to an end, i need to be refunded all the money i have been ********** or else i am going straight to the CPA to take the matter far and will make sure i stop all people associated with me from using its services

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Replies (1)
Cell C
Cell C's reply19 Feb 2015, 11:31
Official
Hello phumnoah,

We are in receipt of your complaint and apologize for the inconvenience caused. This matter will investigated with our billing department and feedback will be provided. Do expect communication soon and be assured this will be sorted.

Regards
Cell C | PN