Cell C is a total *******

good day.

i am so frustrated and disgusted in the service i received from Cell C being a contract holder with them for over 6-7years now! At the end of September 2023 i was notified via the Cell c app that i needed to pay an amount of R230 , Which i did , during the month of October cell c contacted me advising that my account is in arrears as i haven't paid the debit order amount , okay further we explained the situation Cell c Apologized , i acknowledged and agreed to to pay as i can the balance as i could , didn't have it upfront, which i did i made some payment in October , at the end of oct a consultant called me again , i advised i would pay R1000 she said no problem , i did that i made payment , yesterday i received a call from cell c saying i needed to make a payment arrangement , i said to her i couldn't commit , but i will make payment. next thing my line is Cut ….. I have made 3 different calls to the customer service last night , no one was able to assist me , no one could put me through to a supervisor - However i made payment of the R406.00 of which my account was cut. so this morning calling customer care again to re open my line , they unable to assist me , when the call is being transferred to the supervisor it conveniently cuts off!!!!!! i have proof that i was advised to pay R230 i have requested the call recording haven't been able to get assistance. i am being punished for a fault on Cell C made!!!

I am 7months Pregnant , with my line cut. Cell c has shown no remorse no empathy to understand where the fault comes in, to even assist me , Cell c has forced me to pay this money for an error on their side.

Well i forced to make payment last night , as my line was cut i needed it. i had to go borrow money , where as if the consultant advised me i had to pay more than R1000 I would have budgeted for that.