PR
Priya R
1 reviews | Active since Jun 2019
29 Dec 2021, 13:49
CELL C IS A TERRIBLE SERVICE PROVIDER AND DESERVES TO SHUT DOWN
Cell C's agents are pathetic and there is no proper resolution for customers that have experienced the most from the service provider. The agents don't go the extra mile, whether they don't get paid enough to care or are just lazy, I can't say. The other departments within the organisation are of no use either, nobody takes your query seriously. This service provider is for those that don't need customer service. They don't have a strong team and that will be their downfall. I would not dare get another contract with Cell C again and I hope that this post will help someone looking for a good service provider - I'd suggest Vodacom. Cell C does not care about you as a customer - they just want your money.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
29 Dec 2021, 20:55Hi Priya
Thank you for contacting Cell C.
We regret to hear you say that.
Please provide us with the details of your query so that we can direct your query accordingly.
Regards
^MP
Thank you for contacting Cell C.
We regret to hear you say that.
Please provide us with the details of your query so that we can direct your query accordingly.
Regards
^MP
Cell C's reply29 Dec 2021, 20:55
Official
Hi Priya
Thank you for contacting Cell C.
We regret to hear you say that.
Please provide us with the details of your query so that we can direct your query accordingly.
Regards
^MP
Thank you for contacting Cell C.
We regret to hear you say that.
Please provide us with the details of your query so that we can direct your query accordingly.
Regards
^MP
PR
Priya R's updateReviewer Update
29 Dec 2021, 21:51Cell C, I have been trying to get a refund done on my account. If you want, go and check my query which I believe is "closed" according to the last call done 29/12/2021. The ref number is ***. I've sent POP and have even received an SMS confirming this...so I don't understand why there needs to be another payment allocation request AGAIN. Does not make sense as there is never proper communication from cell c as to what's happening with the query or even why there is a delay. The fact that you don't get contacted by a manager or team leader to help understand and escalate the issue just goes to prove bad customer service. It's ridiculous that I have to wait while Cell C takes its time, yet had the roles be reversed, would Cell C not harass me for their payment????
If your processes are infact backdated, I suggest you guys get with the times already. As it is I am in this predicament because YOUR agent was not well informed and instructed me to do a manual payment.
At this point I can't even deal with the delay. The very same funds that is sitting with you guys was meant to purchase gifts for my family for Christmas. So thanks so Cell C it was not the case. I don't even want this contract anymore!!! It's a waste of MY time and has left me mentally and physically exhausted!!!
If your processes are infact backdated, I suggest you guys get with the times already. As it is I am in this predicament because YOUR agent was not well informed and instructed me to do a manual payment.
At this point I can't even deal with the delay. The very same funds that is sitting with you guys was meant to purchase gifts for my family for Christmas. So thanks so Cell C it was not the case. I don't even want this contract anymore!!! It's a waste of MY time and has left me mentally and physically exhausted!!!
PR
Priya R's update29 Dec 2021, 21:51
Reviewer Update
Cell C, I have been trying to get a refund done on my account. If you want, go and check my query which I believe is "closed" according to the last call done 29/12/2021. The ref number is ***. I've sent POP and have even received an SMS confirming this...so I don't understand why there needs to be another payment allocation request AGAIN. Does not make sense as there is never proper communication from cell c as to what's happening with the query or even why there is a delay. The fact that you don't get contacted by a manager or team leader to help understand and escalate the issue just goes to prove bad customer service. It's ridiculous that I have to wait while Cell C takes its time, yet had the roles be reversed, would Cell C not harass me for their payment????
If your processes are infact backdated, I suggest you guys get with the times already. As it is I am in this predicament because YOUR agent was not well informed and instructed me to do a manual payment.
At this point I can't even deal with the delay. The very same funds that is sitting with you guys was meant to purchase gifts for my family for Christmas. So thanks so Cell C it was not the case. I don't even want this contract anymore!!! It's a waste of MY time and has left me mentally and physically exhausted!!!
If your processes are infact backdated, I suggest you guys get with the times already. As it is I am in this predicament because YOUR agent was not well informed and instructed me to do a manual payment.
At this point I can't even deal with the delay. The very same funds that is sitting with you guys was meant to purchase gifts for my family for Christmas. So thanks so Cell C it was not the case. I don't even want this contract anymore!!! It's a waste of MY time and has left me mentally and physically exhausted!!!
PR
Priya R's updateReviewer Update
29 Dec 2021, 21:53 The ref number is ***.
PR
Priya R's update29 Dec 2021, 21:53
Reviewer Update
The ref number is ***.