1 reviews | Active since Dec 2014
Cell C is a sinking ship if you keep us with this mentality.
"A new request has been submitted with the following details:
Cellphone: ******8000 Network: CellC Name: ***** Surname: **** Email: info@*******.co.za Issue: I have an issue Reason for Contract: Prepaid Message: can't make international calls!!!!!!!!!!!!!!!!!!!!!!!!!!! "Prepaid subscribers already have International Calling activated and can start making calls anytime."
And the answer:
"Dear ***** **** We have received your request to have international roaming activated. According to our records, your account under the number *** is a Prepaid account, and as a result, we would not be able to process the activation of international roaming on this account. "
That's not even my number!!! I asked ****erally begged) Cell C customer care personnel, to give the international calling back on my number. As per quoted text from Cell c website above "Prepaid subscribers already have International Calling activated". If that was the case I'd never had to call nor beg. It happened like 5 times during the last 3 months. I called more than 10 times, sent several e-mail. When it came back, I could call my mom in Europe for a day and the next weekend it was off again. Then I called, begged again, sent e-mails. It was working for a day again and days later not. I called, begged explained, complained, asked where can I make a formal complain as it is my right (given to me by Cell C) to be able to make international calls, but nothing happened. As you may see above, when I send an e-mail, the Cell C staff doesn't even care to see that I'm talking about international calling and not roaming and they even messed up my number. I can't express my disappointment and my feelings in words. When I'm in the need of Cell C to call my mom, who is in the need of my help, I failed every single time to call her. Cell C made me fail my beloved mom every single time she needed me. :-(
You guys are as *********** and as hopeless as it gets. Complete and comprehensive failure. Probably that's why Cell C is getting bankrupt because the whole company is so hopeless. There's no quality and I wonder if you guys even understand the word. Absolute carelessness and not just lack of concentration, but don't give a **** attitude. Cell C is a sinking ship if you keep us with this mentality. I'd say shame on you, but for what, it would be a waste of time, guys don't even understand shame.
And you dare to send me this?
"At Cell C, we are committed to providing you with excellent customer service, and we rely on your feedback to continuously improve."
:-( :-( :-(
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you had.
We do provide international roaming on a prepaid number. However, it is limited to certain countries, and would have to be activated prior to leaving.
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you had.
We do provide international roaming on a prepaid number. However, it is limited to certain countries, and would have to be activated prior to leaving.
^MP
I DO NOT WANT FU**EN INTERNATIONAL ROAMING!!!
DID YOU EVEN READ WHAT I WROTE?!!!
OR YOU JUST AS *********** AND ******** USELESS AS YOUR COLLEAGUE?
I WANT TO CALL MY MOM IN EUROPE!!!!
WHICH PART YOU DIDN'T UNDERSTAND?!!!
I MADE IT 100% CLEAR THAT I CAN'T CALL MY MOM IN EUROPE!!!
AND YOU GUYS STILL TALKING ROAMING?!!!
THIS IS INSANE, THIS IS COMPLETELY UNACCEPTABLE.
YOU PEOPLE AT CELL C ARE CLEARLY DON'T GIVE A SH**.
YOU DON'T CARE AT ALL.
I'M DONE WITH YOU.
ONCE ALL THE AIRTIME AND DATA IS GONE FROM OUR SIMS (JUST FOR THE RECORD, YOU'LL LOSE 6 GOOD PAYING CUSTOMERS AT ONCE) I'M GONE.
I'LL CHANGE ALL OF OUR SIM CARDS TO ANYBODY BUT CELL C!!!
PEOPLE OF SOUTH AFRICA!
CELL C IS A SINKING SHIP AND THEY DO NOT AT ALL DESERVE OUR TRUST AND LOYALTY.
I CALL UPON EVERY CELL C CUSTOMER TO LEAVE CELL C BEFORE THIS SERVICE WILL SEIZE TO EXIST (BECAUSE THAT'S YOUR FAITH CELL C).
I DO NOT WANT FU**EN INTERNATIONAL ROAMING!!!
DID YOU EVEN READ WHAT I WROTE?!!!
OR YOU JUST AS *********** AND ******** USELESS AS YOUR COLLEAGUE?
I WANT TO CALL MY MOM IN EUROPE!!!!
WHICH PART YOU DIDN'T UNDERSTAND?!!!
I MADE IT 100% CLEAR THAT I CAN'T CALL MY MOM IN EUROPE!!!
AND YOU GUYS STILL TALKING ROAMING?!!!
THIS IS INSANE, THIS IS COMPLETELY UNACCEPTABLE.
YOU PEOPLE AT CELL C ARE CLEARLY DON'T GIVE A SH**.
YOU DON'T CARE AT ALL.
I'M DONE WITH YOU.
ONCE ALL THE AIRTIME AND DATA IS GONE FROM OUR SIMS (JUST FOR THE RECORD, YOU'LL LOSE 6 GOOD PAYING CUSTOMERS AT ONCE) I'M GONE.
I'LL CHANGE ALL OF OUR SIM CARDS TO ANYBODY BUT CELL C!!!
PEOPLE OF SOUTH AFRICA!
CELL C IS A SINKING SHIP AND THEY DO NOT AT ALL DESERVE OUR TRUST AND LOYALTY.
I CALL UPON EVERY CELL C CUSTOMER TO LEAVE CELL C BEFORE THIS SERVICE WILL SEIZE TO EXIST (BECAUSE THAT'S YOUR FAITH CELL C).
That's it?
I still can't call my mo in Europe, you guys still talking about roaming and we call it a day?
"Prepaid subscribers already have International Calling activated".
According to you, I have the right to make an international call and the international calling is automatically activated for me since I'm a prepaid subscriber.
My question is, what should I do to get this thing fixed?
Because I just don't get it!
I asked nicely.
You kept talking about roaming instead of international calling.
I told you nicely that it was about international calling and not about roaming.
You kept talking AGAIN about roaming instead of international calling.
Then I got ****ed and gave you a piece of my mind.
BUT.
I'm still unable to make international calls.
By the way.
You guys shouldn't talk about roaming anyway, since there's no such thing with Cell C.
You have roaming (I wonder if that's actually true and working) to 3 neighboring countries.
I don't think that's correct to call this international!
That's it?
I still can't call my mo in Europe, you guys still talking about roaming and we call it a day?
"Prepaid subscribers already have International Calling activated".
According to you, I have the right to make an international call and the international calling is automatically activated for me since I'm a prepaid subscriber.
My question is, what should I do to get this thing fixed?
Because I just don't get it!
I asked nicely.
You kept talking about roaming instead of international calling.
I told you nicely that it was about international calling and not about roaming.
You kept talking AGAIN about roaming instead of international calling.
Then I got ****ed and gave you a piece of my mind.
BUT.
I'm still unable to make international calls.
By the way.
You guys shouldn't talk about roaming anyway, since there's no such thing with Cell C.
You have roaming (I wonder if that's actually true and working) to 3 neighboring countries.
I don't think that's correct to call this international!