AM
ABRAM M

1 reviews | Active since Dec 2017

29 Jan 2021, 08:56

CELL C IS A **** PROVIDER

ON ACCOUNT *** , CELL C KEEPS ON DEBITING MY ACCOUNT 2 MONTHS AFTER MY CONTRACT ENDED WITH THEM IN NOVEMBER, THEY SAY I OWE THEM MONEY WHEREAS THEY IN NOVEMBER DEBITED MY ACCOUNT TWICE(28/10/2020) AND (31/10/2020) SAYING THIS IS AFTER I TOLD THEM IM NOT RENEWING THE CONTRACT THEN THEY DECIDED TO DEBIT AGAIN , I AGREED WITH THEM, I RAISED MY QUERY WITH XMARILELE AND ISKHOSANA BOTH OF THEM AGREED THAT THE ACCOUNT WAS DEBITED TWICE AFTER ASKING FOR PROOF VIA THE BANK STATEMENT, TODAY 29/01/2021 CELL C STILL DEBITED MY ACCOUNT AGAIN, WHAT REALLY ANNOYS ME IS THAT THEY DEBIT DIFFERENT AMOUNTS WHICH MEANS THE ACCOUNT IS ACTIVE SOMEHOW, SO I SPOKE TO SENZO TODAY AND HE CONFIRMED THAT MY NUMBER HAS BEEN ON PREPAID FROM 01/12/2020 AND HE CLAIMS THAT CELL C HAS GAVE ME DATA AND AIRTIME, CAN I PLEASE HAVE CELL C STOP DEBITING MY ACCOUNT

0
Replies (4)
Cell C
Cell C's reply29 Jan 2021, 14:47
Official
Good day Abram 

Thank you for letting us know about this. 

We are looking into this issue and hope to resolve it promptly and accurately.

Please expect further communication.

^YM
    

Best regards,

AM
ABRAM M's update29 Jan 2021, 14:59
Reviewer Update
please get this account cleared up, im tired of fighting
AM
ABRAM M's update02 Feb 2021, 17:07
Reviewer Update
May i please have a letter stating that i have settled my account with cellc and don't owe them anything, also they will be not debiting my account anymore
Cell C
Cell C's reply02 Feb 2021, 17:40
Official
Good day Abram

Your request was forwarded to our Social Media Team.

They will contact you and assist.

^SM

Best regards,