CELL C IS A ****

I recently moved to a new place & had notified cell c to make sure where I was moving to there was fiber coverage & these people have NOT gotten back to me two months later (which means I’ve been paying for something I had no access to!!!) The thing that ****es me off the most is that I have a contract with them that I pay R800, this month of November I was debited R1324,40 and when I called customer service I was told I had upgraded but it doesn’t make sense how when I have NOT spoken to any representative or given authority to that upgrade. I can’t be dealing with two problems at once. I have no connectivity & on the other hand I’m paying way more than the initial contract I have with them. I am so livid. I am recently unemployed and now I’m paying for services that I cannot even access and it is highly unfair. Every time I call I’m being redirected either to vumatel or vumatel sends me back to cell c! Please respect our time & money, more so in these difficult times. If I were to stop paying, cell c will black list me BUT FOR WHAT?

I highly suggest no one renews or signs a new contract with cell c! It’s trash & doesn’t respect it’s customers!