Cell C is a **** and not complying with ICASA laws

I called Cell C call centre yesterday morning regarding the deduction of my daytime data instead of the night time data during night time hours when I connected to the internet and a case was lodged.

Pearl whom I consulted with at 06:32 when I noticed the problem confirmed that deductions should be made from my night time data between 01:00 am and 07:00 am.

I called again to report the persistence of the problem and asked for compensation of this data and as I was unsatisfied with the explanation given by Ntokozo that Cell can deduct from my daytime even during these nighttime data hours when deductions can only be made from the night time data on specific hours.

Today 5G of data disappeared from my contract sim in a similar way and they said they can only log a case on 7 March. May I add that I have been experiencing similar problems with my contract since it’s inception almost 2 years ago, paying monthly for data that I do not even get to use. Cell C refuses to cancel the contract while they are blatantly **********ly taking the very same data they are giving from clients, before they even use it.

The agent, Ntokozo asked me not to go public with this complaint and it is according to my perception that this is a problem they do not want people to be aware of, in order to benefit from their ******** conduct in terms of the ICASA provisions.

See attached pictures of my usage and times.