CELL C IS A **** AND DO NOT WANT TO REFUND MY MONEY AND THEIR SERVICE IS POOR

I published a review on Tuesday morning, that Cell C has debited more money than what they were supposed to deduct. they never called me that day until I call them the following day requesting feedback on my query. the lady that I spoke to went through my statements and saw that I made payments on the 22 May 2021, and it was reflecting on their system even the debit orders (25 May 2021) were reflecting and she calculated and the amount that they need to refund is the money that I paid on the 22 May 2021 and it was R610 for 2 lines cell phone contract and R749.81 for Router contract. so the total amount that they need to refund is R1359.81 and the conclusion was she's going to submit to be processed for payment, but I haven't received the money. same day in the afternoon, a Lady called Palesa called me and I had to explain my query again and she checked on the system and said that they are having issues with their system, for some clients the debit Orders do not reflect, and one of my accounts shows as if I'm in arrears and I was confused because the three sales consultant that I spoke with from Monday until Wednesday they were able to see the payments and debit orders. she mentioned that she will call me back the following day (Thursday) and she never did. she also mentioned that I must send proof of payment and I told her that I misplaced it and I cannot find it but I paid via EASYPAY at Pick'n'pay using statements that were printed at their Branch in Krugersdorp Key West Mall and they had my references so it should appear on their system and 3 Consultants saw the payments. then why would you request proof of payments if payments are reflecting in the system? after paying at Pic'n Pay I went straight to the Branch (22 May 2021) to update my accounts and they managed to update the accounts and all my lines were open since they were blocked due to missing two months payments. so I asked the lady if you claim that it is not reflecting, why would my accounts be open if you cant see the payments or think I didn't pay? she said its a rule that I have to send it and if I do not send the proof of payments they will not refund me. What's the point of having references? because every institution traced payments using clients' references, even at banks when you deposit something cash then it will reflect because you use reference when you were making the payments. I am so disappointed that Cell C doesn't want to pay back my money and they coming up with excuses. even their service is very poor they do not follow up on queries. m the one who after them but they owe. I cannot let this go R1400 is a lot of money. I have 2 lines that their contract had come to an end and I would like to cancel them because I just can't continue like this. Cell C doesn't care. they only care when you owe them. I want my money back. It's been 4 days now and you not solving this issue. I cannot find the proof of payments but I paid via easy pay at Pick'n' Pay then I went to the Branch with the proof of payments to update my accounts.