Cell C is a nightmare to every user that expects some user experience

This is my last resort! I tried to phone and got cut off. I wanted to fill in the online form, but they only allow you 160 characters to state your issue as if a Twitter post is enough ***!

My monthly installment has jumped from R95 to R215. All I want is to check it, but my account is blocked. I can't change the password because it sends an SMS to the sim in the ****le. I don't know what my ****le IP address is and 192.169.1.1 or 192.169.0.1 doesn't work. I am really frustrated with this ****!

If Cell C tries to take the data market then surely they should allow you to have a default contact number separate from the actual sim number. How is the current setup even a viable mediocre user experience???? I get that there are some technical constraints to work around, but hell I refuse to believe that they actually exhausted their possible solutions around some problems.

So because I don't receive SMS's about my contract to my actual phone I was probably informed about the installment hike via the ****le's sim card. It would be okay if I could log in to my account and see what is going on, but now that I am blocked they don't allow me to reset my password via email or any other method than my stupid Cell C cellphone number. Do you see how this is just an infinite loop of **** ****ery????