RA
Rene A

1 reviews | Active since Mar 2018

28 Jun 2018, 17:22

Cell C is a nightmare

Just when I thought everything was well after receiving my new phone delivered at home.I knew it was too good to be true,the sim that came with the phone was not RICA'd when I went to the branch they told me to call 140 to RICA as it will cost R110 to RICA in-store,I called and was told I need to pay R422 first don't know which fees it was because my monthly premium should be R250 I left the store because I didn't have the money at the time.When they were suppose to deduct the first month they didn't then in the next month they called me saying I'm in arrears I told them to extend my term because I can't afford to pay double then on month end they deducted the R422 anyway.When I called 140 to RICA my sim they said I must RICA in-store because I didn't use my old number for more then 90days.Mind you I'm forfeiting my monthly data/airtime because till today my sim is not RICA'd but they deducting my money.In this month someone from Cell C called again to make arrangements saying I'm in arrears I told him about the problem I have he didn't say anything or made any arrangements.Yesterday when my salary went in the bank they deducted R310.71 when I came out of work around 7pm there was another deduction that went off for R380.71 for what I don't know.I can see this will be a long 24months for me with Cell C because they do as they please in my bank account.I would like to know what to do because I will reverse my payment and put a stop order on my account then they can make my name bad on the credit bureau because it's reflecting negative already with what they doing.I also need to know if I will get my benefits on my SIM whenever they decide to RICA my sim. 30 days whatsApp bundles also doesn't last for 30 days.

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Replies (7)
Cell C
Cell C's reply29 Jun 2018, 07:16
Official

Good morning Rene

We have requested one of our team members to look into this matter and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,

RA
Rene A's update29 Jun 2018, 17:07
Reviewer Update
Hi Would just like to thank Hello Peter and also Mpho from Cell C who assisted me in a professional manner.He was patient with me and kind.He managed to RICA my SIM without any hassles and also said that I will get my benefits on my SIM from the previous months.He also assisted me in cancelling some service that was also adding fees to my premium.He promised to come back to me regarding the issue of the incorrect deductions. Thank you once again Regards Rene
Cell C
Cell C's reply02 Jul 2018, 10:51
Official

Thank you for sharing your appreciation with us. We are happy to hear that Mpho was able to assist in a commendable manner. He will come back, we have forwarded your feedback to him.

Have a lovely day further.

Regards

Cell C | PN

Best regards,

RA
Rene A's update17 Jul 2018, 18:22
Reviewer Update
Hi,would just like to know how far you are with my query regarding the incorrect deductions. Regards Rene
Cell C
Cell C's reply18 Jul 2018, 10:33
Official

Good morning Rene

We will get someone to follow up and assist.

Regards

Cell C | PN

Best regards,

RA
Rene A's update10 Aug 2018, 17:17
Reviewer Update
Good Day I've noticed that Cell C didn't deduct last month,what's going on guys can you please come back to me I don't want to be in arrears or get double deductions again please.Could someone manage to sort out the deductions problem I had?
Cell C
Cell C's reply13 Aug 2018, 08:39
Official

Good morning Rene

We have forwarded your feedback for further assistance, feedback will be provided.

Regards

Cell C | PN

Best regards,