JH
Jané Hancke
1 reviews | Active since May 2021
29 Jul 2021, 15:02
CELL C IS A MESS!!
ENDLESS CALLS TO CELL C THE PEOPLE WORKING IN EVERY SINGLE DEPARTMENT ARE ALL UNHELPFULL AND USELESS. I HAVE EXPLAINED MY SITUATION TO THEM WITH CANCELLING THE ORDER PROBABLY ABOUT 10 TIMES TODAY AND ABSOLUTELY NOBODY CAN JUST CANCEL MY ORDER. THEY DONT HAVE A CLUE WHAT IS GOING ON IN THAT JHB OFFICE AT CUSTOMER CARE OR UPGRADES OR RETENTIONS. THEY TELL ME THAT THE COURIER HAS COLLECTED MY CELL PHONE BUT THE COURIER SAYS THAT THE UNIT WAS NEVER EVEN COLLECTED FROM THE JHB BRANCH. WHAT IS ACTUALLY HAPPENING!!!!!!! I JUST WANT TO DO MY UPGRADE IN PORT ELIZABETH TODAY!! IT IS REALLY NOT THAT DIFFICULT!
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Replies (2)JH
Jané Hancke's updateReviewer Update
29 Jul 2021, 16:37YOU PEOPLE ARE PATHETIC!!! STILL WAITING FOR SOMEBODY TO CZLL ME. THE ONE CUSTOMER CARE AGENT JUST TOLD ME THAT MY ORDER HAS NOT BEEN CANCELLED YET AND THE COURIER WAS NOT INFORMED TO NOT DELIVER THE DEVICE!!! WHAT IN HEAVENS SAKE IS GOING ON WITH CELL C!
JH
Jané Hancke's update29 Jul 2021, 16:37
Reviewer Update
YOU PEOPLE ARE PATHETIC!!! STILL WAITING FOR SOMEBODY TO CZLL ME. THE ONE CUSTOMER CARE AGENT JUST TOLD ME THAT MY ORDER HAS NOT BEEN CANCELLED YET AND THE COURIER WAS NOT INFORMED TO NOT DELIVER THE DEVICE!!! WHAT IN HEAVENS SAKE IS GOING ON WITH CELL C!
JH
Jané Hancke's updateReviewer Update
02 Aug 2021, 09:31GREAT!!! I have been contacted and my request was still not dealt with in the way i needed it to be handled. WHEN WILL I BE ABLE TO UPGRADE AS I AM SITTING WITHOUT A PHONE AT THIS MOMENT NOW!!!! CELLC WHAT IS GOING ON WITH YOU GUYS!!!!
JH
Jané Hancke's update02 Aug 2021, 09:31
Reviewer Update
GREAT!!! I have been contacted and my request was still not dealt with in the way i needed it to be handled. WHEN WILL I BE ABLE TO UPGRADE AS I AM SITTING WITHOUT A PHONE AT THIS MOMENT NOW!!!! CELLC WHAT IS GOING ON WITH YOU GUYS!!!!