Cell C is a Hoax

I have done an upgrade on the 26th of Jan and the cellphone was delivered without the sim card. I got suprised end of the month when my account was debited for both old contract and new deal. I called cell C to get a better understanding of what was really happening. I was told that the debit order is for an older and new contract. am so ****ed off coz everytime when you call you are promised to be sorted out in 48hours. I waited for my enquiries to be addressed in 48 hours as promised. Cell C only got back to me in April while they are busy debiting me twice for the sim they haven't delivered.

Then in April 6th, I called I was advised to cancel and convert my older contract to prepaid to avoid double billing. The lady advised me to call on the 6th of May to do a number change (sim swap) from the new deal to the older sim so that all benefits from Jan to date can be credited onto my number. Oooh guess what I called for hours and on the second call the agent took a phone and put it aside and started talking and laughing on the other side for 35 minutes. I ended up dropping the phone. I called again and requested to talk to higher management. I spoke to Victor (Team Leader) who assured me that cell c will definitely contact me within 48hours to resolve the matter. Huuuh xem Since the 6th May I have been waiting for the said call but Cell C is nowhere to be found. They just enjoy taking our monies but they don't wanna provide service.