Cell C is a genuine ****up
<p>I paid off my Cell C contract in August 2016, I was debited on the 1st of October for an exubertant amount, when I enquired I was told that the Account Code that the amount I paid was incorrectly referenced and I would be credidted within 24 - 48 hours. They have not credited my incorrectly debited amount to date, when I call the Call Centre no one can give me an answer regarding the payment, the "back office" needs to be edged to pay back my money. This is ******ion at its level best, I cannot understand why I must bare the brunt of the Accounts Team's incompetence. I made the silly mistake of taking a contract with Cell C, they are a complete mess. No one should ever bother.</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
It is precisely the attitude that someone will call me during the day and not immediately. You have zero customer service, no attiquette whatsover. Just disregard.
It is precisely the attitude that someone will call me during the day and not immediately. You have zero customer service, no attiquette whatsover. Just disregard.
Moses confirmed that he has been in contact with you to assist with this matter. However, you advised him that you have sorted this matter already.
Regards
Cell C | PN
Moses confirmed that he has been in contact with you to assist with this matter. However, you advised him that you have sorted this matter already.
Regards
Cell C | PN
Your horrid service left me no choice, I was not going to wait for you to do an investigation for 14days for a matter that should not have impacted me to begin with. An error on your side should never impact the customer. Your entire team needs a course on Customer Ettiquette, your service is horrific especially the Call Centre. Moses was as useless as the rest of the team. I am glad I am no longer associated with you, you have left a bad taste in my mouth and I will be sure to tell everyone I encounter to avoid your poor services. It is any wonder that you remain a far 4th when it comes to Mobile Networks in South Africa.
Your horrid service left me no choice, I was not going to wait for you to do an investigation for 14days for a matter that should not have impacted me to begin with. An error on your side should never impact the customer. Your entire team needs a course on Customer Ettiquette, your service is horrific especially the Call Centre. Moses was as useless as the rest of the team. I am glad I am no longer associated with you, you have left a bad taste in my mouth and I will be sure to tell everyone I encounter to avoid your poor services. It is any wonder that you remain a far 4th when it comes to Mobile Networks in South Africa.