AM
Abraham M

1 reviews | Active since Sept 2019

29 Nov 2022, 13:55

Cell C is a ***** - Paying them is not worth it

I have had an unpaid debt with Cell C, and as a result, I was blacklisted. I have now paid the debt, but no one at Cell C has contacted me, even after I have sent countless number of emails. I was receiving countless calls and emails whilst I was indebted to Cell C, but now all I get are automated email responses!!

0
Replies (11)
AM
Abraham M's update29 Nov 2022, 14:37
Reviewer Update
I paid Directly to the Cell C Account and sent proof of payment thereof to Cell C customer service, subscriptions and collections emails.

SSDA's correspondences have returned an unavailable email address:

and then I am told that Cell C must provide the Paid-Up Letter; this is comical!!

Please find attached email trail below:

Cell C ACC // Ref no: *** // SSDAInbox



*** | 14 Sept 2022, 16:09 | |
to me






Date: 2022-09-14
Good day MR/MS A MOTSOANE
Your Cell C account requires urgent payment. We have been mandated by our client to proceed with the recovery of the full amount owed and have available payment options to assist you in improving your credit health. You can make use of any of the payment points as indicated below. Settling your account once off saves you significant interest and fees.
Alternatively, contact us on *** to setup a payment arrangement and start paying off your arrears account.
Your account details are as follows:
  1. Current balance outstanding: R 10 090,91
  2. Total amount paid: R 0,00
  3. Fees: R 54,00
  4. Interest: R 0,00
5. Ref for payment: ***
Reasons to settle your debt:
· Improved credit health
· More money to spend on things you enjoy without feeling guilty.
· Increased financial stability.
Contact our offices now on *** from Monday to Friday between 07:30 and 18:00, and on Saturdays between 07:30 and 13:00 to arrange a payment plan to which you can commit to.
Please take note that your account is currently accumulating mora interest (default interest) at a rate of 10.50% per annum, as well as Debt Collection Costs in term of Annexure B of the Regulations to the Debt Collectors Act.
Please take note that your account is currently accumulating mora interest (default interest) at a rate of 10.50% per annum, as well as Debt Collection Costs in term of Annexure B of the Regulations to the Debt Collectors Act.
PAYMENT CAN BE MADE AT ANY ONE OF THE PAY-POINTS DETAILED BELOW:
1. Direct Deposit
  • Trust Account Name: Cell C
  • Account No: ***
  • Bank Name: FNB
  • Branch Code: 250655
2. Payment Portal
  • Visit www.SSDA.co.za and register with your ID number and cell number.
3. A Debit Order for the installment amount can be arranged by contacting our call centre on ***
4. Any Easypay paypoints using your easypay number: ***
5. Use the link https://payat.io/qr/11439*** and make payments on the go.
Please Whatsapp your proof of payment detailing your account number to *** or email ***
Yours faithfully
SSD & Associates
This e-mail message is intended only for the recipient MR/MS A MOTSOANE and contains information which may be of a sensitive and confidential nature and/or may be legally privileged. Unless you are the intended recipient, you may not read this message or in any way use copy or disclose to anyone the message or any information contained in the message or from any attachments that were sent with this e-mail. If you have received this e-mail message in error, please phone our client relations department at *** and de-register your e-mail address to ensure that you do not receive any further communication from Shapiro Shaik Defries & Associates in this regard and then please delete this e-mail message forthwith. Unauthorized reading, disclosure and/or use of information contained in this e-mail may result in civil and ******** liability and subsequent prosecution. The e-mail address of the sender may not be used, copied, sold, disclosed or incorporated into any database or mailing list for spamming and/or other marketing purposes without the prior consent of Shapiro Shaik Defries &Associates. Neither the sender of the e-mail, nor Shapiro Shaik Defries & Associates shall be liable to any party for any direct, indirect or consequential damages, including, without limitation, loss of profit, interruption of business or loss of information, data or software or otherwise, as a result of the sending of this e-mail message. The provisions of Section 11 of the Electronic Communications and Transactions Act, 25 of 2002 apply to this e-mail notice and make it legally enforceable and binding on the recipient/addressee.




Abraham Motsoane - Learning eVarsity <***> | 14 Sept 2022, 16:28 | |
to customerservice, info






Good day,Please find attached proof of Payment. Thank you.Kind Regards,
Abraham Motsoane | Chief Entrepreneurial Opportunist (CEO)Office: 1st Floor •292 Surrey Avenue • Randburg • Johannesburg • Gauteng • South AfricaHead Office: +27 (0)87 *** • Fax: +27 (0) 86 ***Email: ***
Mobile: +***8

One attachment • Scanned by Gmail





Nonhlananhla Ngobese *** via freshdesk.com | 15 Sept 2022, 10:42 | |
to me








Good day
RE: ACCOUNT NUMBER: ***

Kindly note that attached payment was made before hand over date (2022/08/18) however we will confirm with our client if it was received on their side.

Updated statement has been requested , feedback will be provided as soon as received.

Please do not hesitate to contact us should you have any queries or concerns.

Kind regards,
Nonhlanhla Ngobese | Inbound Consultant - SSDA
+27 (0) 87 *** {Switchboard} {Fax2E-Mail}
+27 (0) 87 *** {SSDA - Call Center} {Mobile}
S26005.469' E0280 00.218' {GPS}
On Wed, 14 Sep at 4:28 PM , Abraham Motsoane - Learning eVarsity <***> wrote:CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
***:985495





Abraham Motsoane - Learning eVarsity <***> | 15 Sept 2022, 10:43 | |
to Nonhlananhla






Good day Nonhlanhla,Thank you for the update.
(Sent from my Mobile Device)

Kind Regards,
Abraham Motsoane | Chief Entrepreneurial Opportunist (CEO)
Office: 1st Floor •292 Surrey Avenue • Randburg • Johannesburg • Gauteng • South Africa
Tel: +27 (0) 87 *** • Fax: +27 (0) 86 ***
Email: ***
Mobile: +***8



Abraham Motsoane - Learning eVarsity | | 19 Sept 2022, 13:00
Good day Nonhlanhla, What is the update in the payment?

Nonhlananhla Ngobese *** via freshdesk.com | 20 Sept 2022, 08:48 | |
to me







Good dayRE: ACCOUNT NUMBER: ***
Kindly note that we still waiting for feedback from our client.
Kind regards, Nonhlanhla Ngobese | Inbound Consultant - SSDA+27 (0) 87 *** {Switchboard} {Fax2E-Mail} +27 (0) 87 *** {SSDA - Call Center} {Mobile} S26005.469' E0280 00.218' {GPS}
***:985495





Abraham Motsoane - Learning eVarsity <***> | 13 Oct 2022, 10:39 | |
to Nonhlananhla






Good day Nohlanhla,I am still awaiting your feedback and updat eon this account?Kind Regards,
Abraham Motsoane | Chief Entrepreneurial Opportunist (CEO)Office: 1st Floor •292 Surrey Avenue • Randburg • Johannesburg • Gauteng • South AfricaHead Office: +27 (0)87 *** • Fax: +27 (0) 86 ***Email: ***
Mobile: +***8



Nonhlananhla Ngobese *** via freshdesk.com | 13 Oct 2022, 12:56 | |
to me







Good dayRE: ACCOUNT NUMBER: ***
Kindly note that we have not yet received feedback from our client however follow up has been made.Kind regards, Nonhlanhla Ngobese | Inbound Consultant - SSDA+27 (0) 87 *** {Switchboard} {Fax2E-Mail} +27 (0) 87 *** {SSDA - Call Center} {Mobile} S26005.469' E0280 00.218' {GPS}
On Thu, 13 Oct at 10:38 AM , Abraham Motsoane - Learning eVarsity <***> wrote:CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Good day Nohlanhla,I am still awaiting your feedback and updat eon this account?
Kind Regards,
Abraham Motsoane | Chief Entrepreneurial Opportunist (CEO)Office: 1st Floor •292 Surrey Avenue • Randburg • Johannesburg • Gauteng • South AfricaHead Office: +27 (0)87 *** • Fax: +27 (0) 86 ***Email: ***
Mobile: +***8 On Tue, 20 Sept 2022 at 08:48, Nonhlananhla Ngobese <***> wrote:Good dayRE: ACCOUNT NUMBER: ***
Kindly note that we still waiting for feedback from our client.
Kind regards, Nonhlanhla Ngobese | Inbound Consultant - SSDA+27 (0) 87 *** {Switchboard} {Fax2E-Mail} +27 (0) 87 *** {SSDA - Call Center} {Mobile} S26005.469' E0280 00.218' {GPS}On Mon, 19 Sep at 12:58 PM , Abraham Motsoane - Learning eVarsity <***> wrote:CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Good day Nonhlanhla,What is the update in the payment?
Kind Regards,
Abraham Motsoane | Chief Entrepreneurial Opportunist (CEO)Office: 1st Floor •292 Surrey Avenue • Randburg • Johannesburg • Gauteng • South AfricaHead Office: +27 (0)87 *** • Fax: +27 (0) 86 ***Email: ***
Mobile: +***8 On Thu, 15 Sept 2022 at 10:42, Nonhlananhla Ngobese <***> wrote:Good dayRE: ACCOUNT NUMBER: ***

Kindly note that attached payment was made before hand over date (2022/08/18) however we will confirm with our client if it was received on their side.
Updated statement has been requested , feedback will be provided as soon as received.
Please do not hesitate to contact us should you have any queries or concerns.
Kind regards, Nonhlanhla Ngobese | Inbound Consultant - SSDA+27 (0) 87 *** {Switchboard} {Fax2E-Mail} +27 (0) 87 *** {SSDA - Call Center} {Mobile} S26005.469' E0280 00.218' {GPS}
***:985495





Abraham Motsoane - Learning eVarsity <***> | 13 Oct 2022, 13:04 | |
to Nonhlananhla






But if I had not paid, I'm certain they would have instructed you guys to phone me everyday....
(Sent from my Mobile Device)

Kind Regards,
Abraham Motsoane | Chief Entrepreneurial Opportunist (CEO)
Office: 1st Floor •292 Surrey Avenue • Randburg • Johannesburg • Gauteng • South Africa
Tel: +27 (0) 87 *** • Fax: +27 (0) 86 ***
Email: ***
Mobile: +***8



Abraham Motsoane - Learning eVarsity <***> | 21 Oct 2022, 09:24 | |
to Nonhlananhla






Good morning Nhlanhla,Any news as yet????Kind Regards,
Abraham Motsoane | Chief Entrepreneurial Opportunist (CEO)Office: 1st Floor •292 Surrey Avenue • Randburg • Johannesburg • Gauteng • South AfricaHead Office: +27 (0)87 *** • Fax: +27 (0) 86 ***Email: ***
Mobile: +***8



Nonhlananhla Ngobese *** via freshdesk.com | 21 Oct 2022, 10:08 | |
to me








Good day
Kindly note that payment has sent for allocation on our side as Cell C confirmed that they did receive the payment on their side.



Kind regards,
Nonhlanhla Ngobese | Inbound Consultant - SSDA
+27 (0) 87 *** {Switchboard} {Fax2E-Mail}
+27 (0) 87 *** {SSDA - Call Center} {Mobile}
S26005.469' E0280 00.218' {GPS}
***:985495





Nonhlananhla Ngobese *** via freshdesk.com | 21 Oct 2022, 10:08 | |
to me
Cell C
Cell C's reply29 Nov 2022, 15:53
Official
Thank you, to confirm did you forward the above via email to us in order for us to escalate. 

^MN 
AM
Abraham M's update29 Nov 2022, 18:31
Reviewer Update
I have sent you guys so many emails to so many addresses, I don't even know why you have these addresses if nobody "addresses" them!!!?

But to answer your questions, yes I did. I sent to *** , ***, ***, cutomersubscriptions/***

AM
Abraham M's update02 Dec 2022, 09:11
Reviewer Update
Cell C's reply:

29 Nov 2022, 21:43


Noted.

When did you send it and which email did you send it from?

^MP
I sent it on the same day you requested, the same day that I wrote this review, and I have sent multiple emails prior to that that.

I used the email: ***


AM
Abraham M's update02 Dec 2022, 09:11
Reviewer Update
learningevarsity2014 at Gmail.com
AM
Abraham M's update02 Dec 2022, 09:14
Reviewer Update
I've just sent it again this morning to: sm at cellc
AM
Abraham M's update02 Dec 2022, 09:14
Reviewer Update
smATcellDOTcoDOTza
Cell C
Cell C's reply02 Dec 2022, 13:08
Official
We would like to acknowledge receipt of your email, the matter has been escalated and you can expect a call from us to assist you further.
 
 
Regards, 
 ^MN
AM
Abraham M's update06 Dec 2022, 07:49
Reviewer Update
I find it strange and pecu**** that when you send my details to the Debt Collectors, no one called me for "Security Reasons". I am not interested in that! My debt is paid, correct? So just send me the Letter of Settlement. I do not want to speak to people at a call centre who will not be able to provide me with what I need.

Did you not get the proof of payment? Is this not what your Finance and Legal Department wanted? Now why is it so difficualt to just send me a Letter stating that I have settled this debt?

And it will take Cell C more than 3 months to get me this letter?
AM
Abraham M's update06 Dec 2022, 11:49
Reviewer Update
After getting a telephone call from Mandy Ramela - Cell C Social Media Department (and after I had really ranted about their service).....she listened, acted, forwarded my request tot he relevant Department, and within 2 hours, she had called me again, after sending me a follow-up email. And guess what? She has forwarded me the Settlement Letter. Thank you Mandy and whoever else in your team was responsible for making sure that I get my letter. Please she tells me they have forwarded my information to the relevant credit institutions for the update....thank you.
Cell C
Cell C's reply07 Dec 2022, 11:36
Official
Dear Abraham Motsoane,

We really appreciate your positive feedback. 😊
 
 We have forwarded the complement to Mandy.
 
 Regards
 ^TM