CELL C IS A ****

I have been trying to sort out a query since December. ACCOUNT NUMBER ***

I was called and offered a larger data bundle contract and told that once I receive my new sim card the other would be cancelled. That did not happen and now I have an extra contract to pay for. They have blocked all my sim cards meaning I am neither able to call them to sort our the issue NOR USE MY DATA AND I AM ACUMMULATING CHARGES for data I do not receive.

Cell C, seems to think ALLOCATING DATA WHICH I DO NOT GET TO USE BUT STILL NEED TO PAY FOR is them keeping up their end of the agreement.

Not to mention that my account got into arrears after I called them SO MANY times to sort out the issue and nobody being able to assist me.

That contract is ending this month and ALL 4 OF MY CELL C SIM CARDS ARE BLOCKED.

There seemed to have been light at the end of the tunnel when someone who seemed to give a damn sorted the issue, my accounts were unblocked for a few days but then someone else called me and I explained the issue for the UMPTEENTH TIME and they told me that they don't speak to the other departments.

What must I do then as the customer?!?

How do I know whom to speak to and WHY ARE THERE NO NOTES OF WHAT I PREVIOUSLY DISCUSSED AS I NEED TO EXPLAIN THE SAME THING TO EVERYONE WHO CALLS ME WITH NO WAY FORWARD AND NO HELP