SvdW
Stefan van der Westhuizen

1 reviews | Active since Feb 2014

06 Jul 2018, 15:06

Cell C is a DISAPPOINTMENT

If you have an account and you need to pay it in arrears, my understanding is that you will be billed at the end of every month. So if Cell C issue you with data the 1st of July they will bill you at the end of July and you need to pay for argument sake at the latest the 6th of August. That's how I see an account that you pay in arrears. So my debit date was always on the 28th of every month and I had to change my debit order date, so changed it to the 6th of every month. So Cell C deducted my account on the 28th of June for my usages of June. Today on the 6th of July they already deducted for the month of July. So I called the call center, the lady did not understand my point I'm trying to make. Yes I wasn't very polite because they deducted the months expenses in advanced, so before I said anything that wasn't necessary I hang up. Just to discover that they have changed my personal details that is not necessary and an insult.... I have prove of what my address were before the call and after the call. To change my address to (and I'm quoting as it's displayed on my account) "666 ****, Wierda Park, Centurion, Gauteng, 2571" I regret my decision to have moved to Cell C. I will bare with my contract period and never ever recommend anyone else to ever join Cell C because the is DISGUSTING SERVICE!!!!!!

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Replies (1)
Cell C
Cell C's reply06 Jul 2018, 15:20
Official

Good afternoon Stefan

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,