Cell C is a bunch of *******!!

Hiii people! So i has loaded 30 rand airtime today on the Cell C network - within a few minutes i had no airtime in my account. Pretty funny considering my data was off. I called Cell C and complained the first time the agent then told me that the airtime did not update and that they're system is slow. The second time I called the agent then told me that my airtime was used on Facebook and whatsapp out of bundle rates! Which was absolute bull**** considering my data was off. The third time I called I demanded to speak to a manager who then told me something that i was not educated on and will allegedly prevent the issue from happening. *147# , option 1(manage accounts) option 2 data option 3 restrict out of bundle rates. I think everyone should know this as cell c is now *****ing money from people. Cell C is a mockery of a service. I was then told that the issue will be investigated which i am awaiting to hear if i am credited my 30 rand airtime. This has happened to me more than 6 times already and i was refused to be credited by all of Cell C's pathetic staff! I really think this business is not running a business but a mockery!! I was told that i would be given my money back and never has it happened. I am really tired with such horrible service from a network I've been with for over 10 years! I've been given a reference of ********** 424. Keen to hear what the support team at cell c has to say about this pathetic excuse of lost money and airtime within minutes of not even searching the internet.