TM
Tinyiko M

1 reviews | Active since Feb 2024

18 Jun 2025, 11:58

Cell C is a ****. Breach of Contract and misrepresentation by Cell Ref Nr;

I have a contract upgrade with Cell C which commenced in May 2024. Last year I logged a dispute with Cell C which led to withholding of payments until the case was resolved. Cell C handed my account to HP Attorneys for collection I was given plus minus 60% discount to settle the account, and the amount I had to pay was R2632 which I managed to pay on the 24th of April 2025. In May 2025, 9 made 2 payments of R1500 combined. I have contacted HP Attorneys after the payment and they told me that I overpaid Cell and an amount of R1500 was due to me. I contacted Cell C, and they told me that I still owe them even though I paid the settlement amount as arranged with their collection company. Th8s is a breach of Contract and misrepresentation by Cell C. I took advantage of settlement discount to settle the account but now they're telling me that I still owe them even though their collection agency said I have settled the account and Cell C must contact Infinity credit and refund me an amount of R1500. The last time the account was updated on the credit bureaus was in August last year. Now I look like someone who doesn't honor the payments because of Cell C poor service and mismanagement. This contract was meant to run from May 2024 through April 2026

0
Replies (4)
Cell C
Cell C's reply18 Jun 2025, 12:06
Official
Dear Tinyiko Mashele,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused.

To assist you further and escalate your query for investigation, kindly provide us with the following information:

  • The ID number of the account holder
  • The Cell C number in question

Once received, we will retrieve the relevant details and refer the matter to our support team for urgent review and resolution.

Kind regards,
Cell C | GM
TM
Tinyiko M's update03 Jul 2025, 12:10
Reviewer Update
Thanks Cell C support team for resolving my issue. I'm a happy customer now.
Cell C
Cell C's reply03 Jul 2025, 12:13
Official
Dear Tinyiko,

Thank you for your feedback! We’re glad to hear that your issue has been resolved and that you’re happy with our service. 

Regards
Cell C | CW
Cell C
Cell C's reply28 Aug 2025, 14:18
Official
Dear Tinyiko John Mashele,

Thank you for getting back to us. We note your concern regarding the arrears still reflecting on ITC as well as the outstanding settlement letter. We have escalated this to our Team to urgently follow up and provide you with feedback.
We’ll be in touch with an update soon.
Kind regards,
Cell C | TM