Cell C is a ****/*****

Terrible network provider of the year goes to Cell C as a company and this includes all their call center subdepartments under so called "Customer Care". Some time In July 2023 I received a call from an agent trying sell me a data contract upgrade of which I clearly refused. A week later, another agent called again offering the same upgrade and I declined again. One of the ladies even suggested to me that I was not utilizing all the anytime data given to monthly but that turned out to be night data.

I then received another call a week later but from a courier company this time around asking if I was home because they needed to deliver a parcel from Cell C. I obviously declined all their requests and asked them to take it back as I did not order anything from Cell C.

Cell C made a *****ULENT debit on my bank account of an amount of R892.80 on the 01 August 2023 instead of the agreed amount of R279.00 which I have been paying since 2022. I went to a Cell C store in Middelburg Mall to enquire about this issue. I was then informed that Cell C had *****ULENTLY created 2 additional data contracts under my name and that these additional amounts were for those *****ULENT contracts. Apparently this was common phenomenon at Cell C because I was not the first complainant about a similar issue. After the consultant called their not so useful call center, I was asked to submit my bank statement and an Affidavit detailing my interaction with them and submit it so that this issue can can be speedily solved.

I submitted both the required documents, following day. I received a reference number ***. Yet again my bank account was *****ULENTLY debited on 1st September 2023 of an amount of R1729.80. Soon after that I received a call an agent from Cell C following up with regards to the case and also informed me that she would escalate my case. Subsequent to that, my prepaid number(078***96 that I use for both personal and business purposes was blocked. I have not been able to get any communication from them or any assistance when I contact them. been to the store a few times but they won't help with anything.