Cell C IS ****

Im so disappointed in the service provided by Cell C. I have a contract SIM that we use to run our home business. Last year the contract SIM malfunctioned and couldn't be detected in the phone. I went into a branch and the guy explained that the "new orange" SIM cards have some issues, we were told that we would need to pay for the SIM swop as its on a contract. However the manager didn't charge us for it. Fast-forward to 2019 and the SIM card bombed again!!! We went to the branch yesterday at N1 City and explained all this to the consultant and he politely just brushed off our issue and told us to contact the Call Centre to do the SIM swop because "they were instructed to only do sales at the branch." What ******* is that?! I decided not to continue, I went home and contacted the Call Centre and after spending quite some time verifying details twice and being transferred from one person to another person, I was told to do that I have to do the SIM swop at the branch. This is totally unacceptable that I have to run around and be inconvenienced in this manner, due to your SIM cards being faulty and still having to pay for it!!! This is the last straw for me, as soon as my contract comes to and end I won't be renewing I have had it now.