1 reviews | Active since Mar 2025
Cell C is ***********
I walked into Westgate mall Cell C to cancel a cellphone contract on the 31st October 2024, a lady by the name of Bongi helped me. Last month Cell C kept sending me sms’s saying I owe, to my surprise I called them to clarify and I was told I owe and behind on payments of the very same contract I assumed was cancelled last year. Well Last week Monday (24 February 2025) they closed my line and I can’t make calls anymore, I contacted CellC about this matter and was by Customer care that I should open a case, which I did. I called Thursday (27 February 2025) and the matther still wasn’t resolved even though they had told me it would take 48 hours. I told them I refuse to pay for staff incompetence. I’ve had hell with this Cellphone contract for the entire duration and I was just done with them now this!!!
Thank you for reaching out and sharing your experience with us. We truly apologize for the frustration this has caused, and we understand how this situation must be incredibly stressful.
Please know that we take your concerns seriously, and we have escalated your case to the relevant team to investigate this thoroughly. We are committed to resolving this issue as quickly as possible, and we will make sure to keep you updated on the progress.
We truly value your feedback, and we’re sorry to hear about your difficulties. Rest assured, we’re working to get this sorted so that you can get back to using your services without any further issues.
Thank you for your patience, and we will be in touch soon with an update.
Regards
Cell C | DA
Thank you for reaching out and sharing your experience with us. We truly apologize for the frustration this has caused, and we understand how this situation must be incredibly stressful.
Please know that we take your concerns seriously, and we have escalated your case to the relevant team to investigate this thoroughly. We are committed to resolving this issue as quickly as possible, and we will make sure to keep you updated on the progress.
We truly value your feedback, and we’re sorry to hear about your difficulties. Rest assured, we’re working to get this sorted so that you can get back to using your services without any further issues.
Thank you for your patience, and we will be in touch soon with an update.
Regards
Cell C | DA